Senior Consultant, ServiceNow

Department: ServiceNow

Employment Type: Full Time

Location: Chantilly, VA

Compensation: $168,000 - $187,000 / year

Description

What you will do:

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources
• Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable.
• Help with building proof of concept, and creating technical solutions for internal application as needed.
• Configure asset classes, categories, and model structures with approved attributes for the initial Enterprise Asset Managemetn (EAM) enclave.
• Develop asset lifecycle and management workflows enabling asset creation, updates, and state transitions.
• Establish NSN and FLIS data staging with deduplication controls and audit logging.
• Set up stockroom records and implement the approved organizational stockroom hierarchy.
• Establish baseline reporting and lay the groundwork for the Enterprise Data Warehouse (EDW) reporting framework during the initial rollout phase.
• Implement end-to-end stockroom operational capabilities—including receiving, transfer, issuance, and return operations—with complete transaction tracking by asset and user.
• Support Hardware Asset Management (HAM) and Software Asset Management (SAM) configurations to maintain alignment with the unified EAM data model.
• Lead efforts across testing, user training, system cutover, and final operational handoff.

What you will bring:

• Bachelor’s degree in computer science, Information Systems, or an equivalent technical field.
• 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework.
• Proven track record of developing and customizing ServiceNow Enterprise Asset Management (EAM), Hardware Asset Management (HAM), and Software Asset Management (SAM) modules.
• Proficiency in designing asset classifications, defining lifecycle state workflows, and setting up stockroom or warehouse operational frameworks.
• Hands-on expertise in staging NSN/FLIS data, configuring audit trails, and implementing duplicate prevention strategies.
• Familiarity with end-to-end Service Catalog workflows for acquiring, entitling, and managing hardware and software assets.
• Adept at configuring reporting data pipelines to feed Enterprise Data Warehouse (EDW) systems.
• Demonstrate extensive experience with security models, access controls, upgrade strategies, and compliance requirements.
• A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture.
• Experience with creating reports and dashboards within ServiceNow Performance Analytics.
• Required Certifications:
  • Cybersecurity focused certification like Security+, 
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
• Fairly good understanding of data concepts (SQL, Databases) and business workflows
• Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources

• Nice to Have Certifications:
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management or Software Asset Management
  • ITIL 4 Foundation

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off