Senior Customer Service Representative (Distribution Center)

Overview

We are currently looking for a Sr. Customer Service Representative (Distribution Center) to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. At the Sr. level you will also be responsible for effectively handling escalated calls from customers and serving as a point person to respond to questions from other team members.

Responsibilities

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Forecast and maintain routes to maximize manpower, tank and vehicle utilization and ensure delivery efficiencies
• Plan and schedule daily service work to maximize billable time and meet productivity goals
• Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/ .

Qualifications

• Minimum of 2 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

 

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.  Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.  Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.  For additional information on Suburban Propane, please visit www.suburbanpropane.com.

 

It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

 

 

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

 

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster