Facilities Maintenance Specialist

In this hands-on role, you'll perform a wide range of skilled and semi-skilled maintenance work, including maintaining landscaped grounds, installing and repairing irrigation systems, enhancing public spaces, and supporting the operation of the City's interactive and recirculating water features. Your work will have a direct impact on the appearance, safety, and functionality of City facilities.

Reporting to the Facilities Supervisor, you'll work both independently and as part of a collaborative team. You'll also have opportunities to provide day-to-day guidance and direction to seasonal and temporary employees within the Facilities Division.

This is a journey-level position responsible for maintaining City facilities, infrastructure, and related systems in a safe, reliable, and efficient condition. Responsibilities include inspecting, troubleshooting, maintaining, and repairing assigned facilities and equipment while ensuring City assets remain attractive, functional, and ready to serve the public. The ideal candidate is a dependable problem solver who enjoys a variety of work, values quality craftsmanship, and takes pride in delivering exceptional service to the community.

ESSENTIAL JOB FUNCTIONS
The following tasks are representative and not to be considered all inclusive

Grounds & Landscape Maintenance

• Performs a variety of technical landscape construction duties, including planting flowers, shrubs, and trees, pruning and repairing damaged trees, making and repairing tree wells, irrigating, mowing, and fertilizing turf, trimming and planting, fertilizing, and pruning shrubs.
• Performs pesticide applications as required, including calculating proper amounts of pesticides, spraying landscapes and trees, and completing necessary paperwork.
• Operates specialized vehicles and heavy equipment related to the construction, maintenance, and repair of City landscapes, trees, and related facilities. 
• Maintains landscapes in a clean and safe condition, including picking up trash and maintaining trash receptacles, and cleaning restrooms.
• Maintains building grounds appearance, including mowing, trimming, edging, fertilizing, watering turf and other landscaped areas, and removing graffiti.
• Installs and repairs irrigation equipment, including installing irrigation pipes, testing systems and system programming, and making repairs.
• Responds to and records completed daily tasks in the City's asset management system.
• Ice and snow mitigation during inclement weather.
• Conducts minor facility maintenance repairs.
• Performs set up and take down of meeting rooms.
• Provides special event support, including set up, take down, and clean up.

Water Feature Repair & Maintenance

• Assist with the effective operation, maintenance and repair of the City's water feature systems.

Equipment Operation and Maintenance

• Operate equipment necessary to install and maintain the facilities and grounds.
• Perform routine inspection and maintenance necessary for the efficient and safe operation of the equipment (safety inspection, grease and oil, hydraulic systems, etc.).
• Report problems and coordinate the repair of equipment with the Fleet Services Division personnel.

Department Organization

• Communicate with other department employees to effectively and efficiently
• coordinate work program
• Communicate with employees from other departments and agencies in order to coordinate and implement the work program
• Communicate with members of the general public in order to coordinate work programs and provide appropriate information about the city activities

Public Interaction

• Respond to questions from the public about City programs, facilities, and schedules
• Provide direction to the public concerning safety issues related to the use of City facilities
• Provide assistance in user conflict situations
   

Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers.

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Complete other tasks as assigned.

Education: High school diploma or GED.

Experience: Fours years of experience or vocational training in landscape construction and maintenance, construction or maintenance related to grounds maintenance; or equivalent combination of education and experience.

Required Certifications/Licenses: Oregon Commercial Drivers License, Class B; Flagging Certificate; Cave-in Protection/Competent Person/Confined Space; CPR/First Aid and AED Certification; Public Pesticide Applicators License - Ornamental and Turf Herbicide; and Certified Pool Operator Certificate or Aquatic Facility Operator Certification. Must possess these certifications/licenses at time of hire or have the ability to obtain within six months of hire.

Knowledge, Skills, & Abilities

• Ability to perform modifications, maintenance, and repairs, including related construction, to City facilities, grounds, and landscapes.
• Knowledge of maintenance principles, practices, tools, and materials for maintaining and repairing building grounds, including landscape construction, street tree maintenance, irrigation, and other related facilities and properties.
• Knowledge of the operation and minor maintenance of a variety of hand and power tools, vehicles, and power equipment.
• Knowledge of traffic control procedures and traffic sign regulations.
• Knowledge of applicable Federal, State, and local laws, codes, and regulations.
• Knowledge of safety equipment and practices related to the work, including the handling of hazardous chemicals.
• Knowledge of safe driving rules and practices.
• Knowledge of record keeping principles and procedures.
• Knowledge of computer software related to position.
• Knowledge of techniques for providing a high level of customer service to public and City staff, in person, electronically (i.e., email or text), and over the telephone.
• Ability to operate specialized maintenance and repair equipment related to the area of assignment.
• Ability to set up and operate traffic area construction zones, including cones, barricades, and flagging.
• Ability to troubleshoot maintenance problems and determine materials and supplies.

Work Environment: Work is mainly performed outdoors regardless of weather conditions. Fieldwork may occur in developed areas as well as active construction zones, including rights-of-way. The responsibilities of the position frequently place the employee in close proximity to heavy construction equipment, open excavations, uneven terrain, and paving projects. Incumbent may be required to work in extreme weather conditions, utilize chemicals, and work in active traffic zones.

Physical Requirements: Must possess mobility to work in the field; strength, stamina, and mobility to perform medium to heavy physical work, to work in confined spaces, around machines, and to climb and descend ladders, and operate varied hand and power tools and construction equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 75 pounds and heavier weights with the use of proper equipment.

Cognitive Functions: Work is performed with moderate level of independence within well defined policies and procedures yielding some latitude. Problems encountered can be of moderate difficulty; however, precedent is generally available.

Tools/Equipment Used: Mowers, tractors with attachments, aerator, sweeper, top dresser, rototiller, box scraper, fertilizer spreader, backhoes, utility vehicles, dump trucks, weed trimmers, chainsaws, hedge trimmers, generators, compressors, trailer mounted vacuum excavator, concrete saw, chipper, bucket truck, man lift, scissor lift, torch, backpack sprayer, blowers, gas detector, fall protection equipment, and various hand tools. Leak detector, cutting torch. Incumbents will also need basic computer, and other general office equipment, skills.