Analyst - Admin

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

Job Summary

Supports day-to-day administration activities for COBRA/CDH/DB Integrated Solution, including case management, life events, managed processes, and reporting.

Key Responsibilities

• Process enrollment, eligibility, coverage, and participant updates accurately and timely.

• Administer life events and participant status changes based on documented procedures.

• Manage day-to-day participant cases and inquiries within defined service levels.

• Execute recurring managed processes and operational control activities.

• Prepare participant communications using approved templates and communication guidelines.

• Perform data validation, quality checks, and transaction reviews to ensure accuracy.

• Research and resolve routine participant, client, and operational inquiries.

• Prepare recurring reports and support compliance and audit-related activities.

• Maintain accurate case notes, records, process documentation, and evidence files.

• Escalate exceptions, complex issues, and potential risks to the appropriate stakeholders.

• Support process documentation updates and operational improvement activities.

• Follow internal controls, compliance requirements, SLAs, and quality procedures.

Required Skills and Experience

Must-Have

• Good understanding of Health & Benefits administration and COBRA/CDH/DB processes.

• Knowledge of enrollment management, life event processing, case management, and managed processes.

• Understanding of operational controls, SLA management, reporting, and compliance support activities.

• Strong analytical skills with attention to detail and ability to research participant or process issues.

• Sound verbal and written communication skills with the ability to work with internal stakeholders.

• Ability to manage priorities, follow procedures, and deliver within defined timelines.

• Strong ownership mindset with focus on quality, accuracy, and participant experience.

Experience

• 1–4 years of experience in benefits administration, case management, managed processes, reporting, or operations support.

Education

• Any graduate degree or equivalent qualification from a reputable institute.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.