Associate Account Manager, Creative Studio

Meet the team:

As part of the Creative Studio, the Account Manager will partner closely with the broader Account team to collaborate, initiate, and manage creative projects, tasks, and workflows—ensuring all deliverables are executed on strategy and on time. This role requires strong cross-functional partnership with internal creatives, operations, and marketing managers to support key initiatives across the Marketing team within the Commercial Organization.

The Account Manager contributes to team success through effective relationship management and by driving value through the full capabilities of Creative Studio. They work closely with marketing teams—including Consumer, Clinical, Global Strategy, and Public Relations—to consistently deliver high-quality creative solutions that meet and exceed expectations. Creative Studio is Dexcom’s award-winning in-house agency, providing integrated, omnichannel creative expertise in partnership with brand teams, cross-functional stakeholders, and external agencies to shape, support, and elevate the Dexcom brand.

Where you come in:

• Client Partnership & Project Leadership: You will serve as a primary point of contact for Creative Studio stakeholders, managing projects from intake and creative briefing through final delivery. You will maintain a strong understanding of stakeholder goals, challenges, and desired outcomes, ensuring strategic alignment before work begins. You will review and vet creative briefs for clarity, completeness, and feasibility, and navigate ambiguity with a collaborative, solutions-oriented approach. You will lead project prioritization by clearly communicating expectations, objectives, timelines, and scope with marketing partners.
• End-to-End Project Oversight: You will lead and support all phases of creative development, including kickoff, reviews, feedback management, revisions, pre-production, productivity & impact reporting through internal data and analytics, and project debriefs. You will serve as a consistent throughline across projects to ensure alignment, continuity, and successful outcomes that support Dexcom’s business priorities. You will proactively track scope changes, surface risks, and escalate off-brief requests or bottlenecks.
• Relationship Building & Strategic Contribution: You will build strong, trust-based relationships with internal partners through proactive communication, responsiveness, and the reliable delivery of high-quality work. You will contribute strategic perspective and recommendations throughout the project lifecycle to enhance outcomes and strengthen partnership. You will regularly lead internal client stakeholder status meetings with the ability to communicate updates on priorities, progress, roadblocks, risks, shifts and dependencies to our internal clients.
• Work Intake, Resourcing & Capacity Management: You will assign and prioritize work across campaigns and launch deliverables, balancing timelines and competing priorities to ensure efficient execution. You will partner with Account Managers and Creative leaders to monitor team bandwidth, optimize utilization, and adjust workloads as needed.
• Process Optimization: You will continuously assess and refine creative workflows to improve efficiency and clarity from initiation through final execution. You will define roles and responsibilities, optimize resource allocation, reduce bottlenecks, and streamline processes to accelerate delivery while maintaining quality.

What makes you successful:

• You have 5-6+ years of experience within an advertising agency or in-house creative team in a project or account management or client-facing role or a combination of 5-6+ years in a marketing manager plus account manager role.
• You have experience and fluency in marketing with an ability to interpret creative briefs, understand how to tie creative execution to business goals and objectives and develop audience-prioritized marketing assets.
• You bring a positive, solution-oriented, collaboration-first mindset and are comfortable navigating ambiguity. Fluent in both marketing and creative perspectives, you know when to advocate, challenge assumptions, and push for the right outcome, while maintaining strong partnerships and alignment. You synthesize context, feedback, and insights into clear, actionable, and time-bound direction for peers, leaders, and stakeholders.
• You have experience working with project managements systems (Asana, Workfront, Monday, ClickUp, Wrike, etc.), working as an account manager and/or building workflows within project management systems.
• You bring consumer and/or healthcare provider experience to the team.
• You have demonstrated success with commercializing products, preferably in medical device or pharmaceuticals.
• You have demonstrated success using current project and resource management tools (such as workflow software, resource planning, project dashboards, etc.)

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected].

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

Salary:

$82,900.00 - $138,100.00