Russian Speaking Customer Support Representative (on-site)

This is an on-site role located in Lisbon, Portugal. Applicants must currently live in Portugal and hold complete legal authorization to work in the country. Visa sponsorship and international candidates cannot be considered.

Looking to grow your career within a vibrant, multicultural hub in Lisbon? We are recruiting driven Russian-fluent Customer Support Specialists to support a major global social media brand. In this role, you will help ensure platform users remain secure, supported, and engaged.

Key Responsibilities

You will help maintain a safe digital environment and deliver high-quality user assistance through the following tasks:

• Direct User Support: Help Russian-fluent users via email and live chat to resolve account access, privacy, and general platform inquiries.
• Technical Problem Solving: Identify and resolve app-related issues to ensure a seamless user experience.
• Guideline & Policy Guidance: Educate users on community standards and safety practices to foster a positive community environment.
• Performance Metrics: Consistently hit daily productivity and quality benchmarks while staying calm and professional.

Candidate Qualifications

We value enthusiasm and culture fit above technical background. Comprehensive, fully paid training will be provided.

• Language Skills: Complete fluency in Russian, plus strong working proficiency in English (minimum B2 level) for team communication and training sessions.
• Legal Authorization: EU citizenship, a valid Portuguese Residence Permit (Título de Residência), or official Refugee Status is required.
• Experience: Background in customer care, hospitality, or client relations is helpful, but not essential.
• Flexibility: Capability to work varying shift schedules in a dynamic, fast-moving setting.

Hours & Financial Package

• Base Pay: €1,237 gross monthly (distributed over 12 monthly payments).
• Workload: Full-time (40 hours per week, 5 days weekly).
• Shift Details: 8-hour daily shifts with an additional 1-hour unpaid meal break.
• Operating Schedule: Rotating rosters spanning Monday through Sunday, between 07:00 and 00:00 (Midnight).

Perks & Company Environment

• Career Progression: Structured pathways toward leadership, training, or technical specialist roles.
• Healthcare: Private health coverage starting from your first day, alongside mental health and wellness support.
• Global Team: A modern work environment shared with colleagues from over 50 different countries.
• Extras: Free Portuguese language lessons, corporate sports groups, surf trips, and regular team gatherings.
• Stability: A secure employment contract supporting a leading worldwide tech platform.