Russian Speaking Customer Advisor (on-site)

This position is 100% office-based in Lisbon, Portugal. Candidates must currently live in Portugal and possess complete legal rights to work in the country. Visa sponsorship and international relocation assistance are not available.

Looking to take the next step in your career within a vibrant, global business hub in Lisbon? We are hiring enthusiastic Russian-speaking Customer Support Representatives to support a world-leading social media network. In this position, you will play a central role in maintaining a safe, dependable, and interactive user environment.

Key Responsibilities

You will safeguard the user community and provide exceptional support by handling the following everyday duties:

• Direct Customer Assistance: Support Russian-fluent users through live chat and email to resolve account recovery, privacy preferences, and general platform inquiries.
• Technical Issue Resolution: Diagnose and resolve app functionality errors to ensure a seamless experience for users.
• Policy Guidance: Educate the community on safety protocols and platform guidelines to foster a positive, respectful online environment.
• Operational Metrics: Consistently meet daily quality and efficiency metrics while maintaining a professional and approachable manner.

Qualifications & Profile

We prioritize high motivation and strong culture fit over technical expertise. Full, paid training will be provided to equip you with all necessary skills.

• Language Requirements: Complete fluency in Russian, combined with strong working proficiency in English (B2 level minimum) for team collaboration and training.
• Legal Authorization: Must possess an EU passport, a valid Portuguese Residency Card (Título de Residência), or recognized Refugee Status.
• Background: Prior experience in hospitality, customer care, or client services is beneficial, though not mandatory.
• Flexibility: Willingness to work rotating shift schedules in a fast-moving, adaptable environment.

Compensation & Work Schedule

• Base Pay: €1,237 gross monthly (spread across 12 monthly payments).
• Hours: Full-time (40 hours weekly over a 5-day work week).
• Shift Breakdown: 8 hours of daily work, plus an unpaid 1-hour meal break.
• Operating Hours: Rotational schedules between Monday and Sunday, running from 07:00 to 00:00 (Midnight).

Benefits & Workplace Culture

• Career Growth: Clear internal progression pathways leading to roles such as Team Lead, Corporate Trainer, or Subject Matter Expert (SME).
• Healthcare Benefits: Private medical insurance effective from your first day, plus dedicated wellness programs.
• Multicultural Environment: Work in a modern workplace alongside peers from over 50 different countries.
• Perks & Activities: Free Portuguese language classes, corporate sports clubs, surfing trips, and frequent social gatherings.
• Job Security: A stable employment contract backing one of the top tech brands globally.