IT Support and Deployment Technician

About Us

NorthStar Energy Solutions, a Quanta Services, Inc. (NYSE:PWR) company, is headquartered in Grand Prairie, TX and operates across the Central Southwest part of the United States. We are leaders specializing in transmission lines, distribution lines, substation construction, foundations, storm damage repairs, and electrical contracting.

 

Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

About this Role

NorthStar Energy Solutions is looking for a hands-on IT Computer Specialist to support the full lifecycle of employee technology. This role is critical to provisioning accounts and endpoints, deploying and supporting hardware and software, resolving workstation and basic network connectivity issues, assisting office and remote field employees, and ensuring company devices are accurately tracked, recovered, and securely retired.

What You'll Do

• Provision new-hire accounts, Active Directory profiles, group memberships, and approved access based on onboarding requests.
• Enroll and configure company-managed devices in Microsoft Intune; deploy required applications and policies; and resolve enrollment, access, or compliance issues.
• Order, receive, inventory, configure, and deploy laptops, iPhones, iPads, hotspots, peripherals, and accessories.
• Purchase, assign, renew, and track approved software licenses while maintaining accurate licensing records.
• Set up and support employee workstations, including computers, monitors, docking stations, printers, phones, and related equipment.
• Diagnose and resolve hardware, software, operating system, authentication, printing, connectivity, and peripheral issues.
• Respond to service calls from office-based and remote field employees involving laptops, iPhones, iPads, hotspots, Starlink systems, and related accessories, providing remote or in-person technical assistance.
• Troubleshoot basic network connectivity issues involving Wi-Fi, Ethernet, VPN access, IP addressing, hotspots, and Starlink service.
• Create, update, and close IT service tickets with clear troubleshooting steps, status updates, and resolution notes.
• Escalate advanced network, server, security, application, or vendor-related issues to the appropriate resource.
• Maintain accurate asset records, including serial numbers, assignments, inventory status, warranties, repairs, replacements, and returns.
• Collect devices and accessories during employee offboarding, remove assignments, and document returned or missing equipment.
• Securely wipe, repurpose, retire, or prepare devices for approved disposal in accordance with company procedures.

What You'll Bring

• Associate degree in Information Technology or a related field preferred; up to four years of relevant experience in desktop support, help desk, field support, endpoint deployment, or a related IT role may be accepted in place of the degree. An equivalent combination of education and experience may be considered.
• Working knowledge of Active Directory, Microsoft Intune, Microsoft 365, Windows, mobile device administration, and endpoint lifecycle management.
• Basic networking experience, including troubleshooting Wi-Fi, Ethernet, VPN, IP addressing, hotspots, and Starlink connectivity for remote field locations.
• Experience configuring laptops, mobile devices, printers, docking stations, and common workstation peripherals.
• Commitment to self-directed learning and professional development, with working knowledge of Microsoft SharePoint and Power Apps.
• Strong troubleshooting, documentation, customer service, communication, and time-management skills.
• Ability to prioritize multiple service requests and provide reliable support to employees at office and field locations.
• Ability to collaborate effectively with Computer Specialists and other IT team members.

What You'll Get

As a NorthStar Energy Solutions employee, we offer a wide range of benefits to meet your needs.

• 401(k) with immediate matching and vesting
• Comprehensive medical, dental, and vision benefits
• Your choice of PPO, HSA, or FSA
• Short-term and long-term disability benefits
• Employee discounts on consumer goods

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.