- Location
- Sri Lanka · published
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
blueAPACHE is an innovative and rapidly growing Managed Service Provider, providing IT and technology solutions to clients across various industries. We are currently seeking a talented and dedicated Support Operations Engineer to join our team.
In this role, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring prompt resolution of their IT issues. You will work closely with the Service Desk team, as well as other teams within the organization, to identify and address problems, escalate complex issues when necessary, and maintain a high level of customer satisfaction.
The ideal candidate has a strong technical background and excellent problem-solving skills. You should have experience in desktop support, network troubleshooting, and knowledge of various operating systems and software applications. Strong communication skills and the ability to work well in a team are also essential for success in this role.