Junior IT Infrastructure Support Specialist

We are looking for a Junior IT Infrastructure Support Specialist to join our IT team in Croatia and provide day-to-day technical support across our servers, network, and end-user environment.

This role is designed for an early-career IT professional with solid fundamentals in both server and network technologies. The position focuses on support, troubleshooting, and routine maintenance, not on infrastructure design or architecture.

Key Responsibilities:

• Provide first- and second-line support for server, network, and connectivity issues
• Troubleshoot common LAN and Wi-Fi connectivity problems for end users
• Assist with routine server administration tasks, such as user and permission management, updates, backups, and service checks
• Support Windows Server and Active Directory environments, including account management and group policies
• Monitor system and network health and report issues to senior staff
• Escalate complex or critical incidents appropriately
• Maintain accurate documentation of incidents, resolutions, and procedures
• Follow security policies and IT best practices

Required Skills & Qualifications:

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, subnetting, VLANs)
• Solid understanding of server fundamentals (Windows Server, Active Directory, file and print services, user and permission management)
• Basic knowledge of wired and wireless troubleshooting
• Familiarity with enterprise IT environments
• Ability to follow technical procedures and documentation
• Strong communication skills and a customer-support mindset

Preferred (Nice to Have):

• Basic exposure to Linux systems
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V)
• CompTIA Network+, Server+, or similar certifications (advantage, not mandatory)
• Experience with IT ticketing systems and monitoring tools
• Basic awareness of IT security concepts