- Location
- Noida, UP,IN, IN
- Type
- Full-time
- Department
- Engineering
- Education
- Master
- Source
- Eightfold
Description
## Join our Team
About this opportunity:
Ericsson is looking for a diligent and competent Engineer-RAN. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:
\- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
\- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
\- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
\- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
\- Perform system administration tasks, maintain databases, and manage user access.
\- Execute change introduction activities, perform service request fulfilment, and handle standard changes.
\- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
\- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:
1) 4–8 years’ hands-on experience in RAN network operations, multivendor configuration, maintenance and optimization (2G / 3G / 4G / 5G), including fault management, performance monitoring, change-management, and team coordination.
2) Strong and deep knowledge of RAN technologies (2G/3G/4G/5G/BSCs/RNCs), and End-to-End connectivity, radio protocols, signaling, handovers, call flows.
3) Multivendor experience: comfort in working with equipment from different vendors (e.g. Ericsson, Huawei, Nokia, maybe even other vendors), knowing their OSS/EMS tools, configs and vendor-specific quirks.
4) Full configuration/change-management: major tasks like site commissioning, re-homing, swap/upgrade, software version changes, new interfaces, site expansions etc.
5) Fault management end-to-end: alarm monitoring, incident detection, root-cause analysis, escalation, coordination with field teams/vendors.
6) Performance optimization: advanced KPI analysis, RF tuning / neighbor-list tuning / load balancing / capacity management / throughput, mobility improvements, and ensuring overall network quality.
7) Documentation & customer-facing responsibilities: preparing technical reports, customer-ready output (status reports, governance meetings), handling customer complaints/issues, communicating with stakeholders.
8) Leadership, coordination, and process adherence: mentoring juniors, working shifts or on-call, coordinating field & vendor teams & multiple stakeholders, managing change requests properly.
