Commercial Excellence & Business Enablement Manager – Brazil

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Key Responsibilities

Business Partnership & Commercial Excellence Leadership

• Partner with Business Unit, Market Access, and affiliate leadership teams to translate business priorities into execution plans, governance frameworks, KPIs, and measurable outcomes.
• Act as a trusted advisor to local leaders by identifying opportunities, execution gaps, risks, and continuous improvement initiatives.
• Lead Commercial Excellence initiatives that enhance field force effectiveness, customer engagement, omnichannel adoption, execution quality, and overall business performance.
• Driveperformance assessments, providing actionable insights and recommendations that support strategic decision-making.
• Serve as the primary Commercial Excellence point of contact for Brazil, ensuring strong alignment between affiliate priorities and regional/global strategies.
• Promote best-practice adoption, operational excellence, and performance-driven decision-making across the affiliate.

Sales Force Effectiveness (SFE)

• Lead end-to-end Sales Force Effectiveness initiatives, including customer segmentation, targeting, call planning, territory alignment, and resource optimization.
• Monitor field force performance, productivity, coverage, frequency, and execution quality through established KPIs.
• Evaluate commercial performance metrics and recommend actions to maximize effectiveness and business impact.
• Partner with business leaders to ensure execution strategies remain aligned with evolving business priorities.

Commercial Operations, CRM & Data Administration

• Act as the local owner of CRM governance, commercial data administration, and related execution processes.
• Ensure effective use, adoption, and continuous improvement of CRM platforms, dashboards, reporting solutions, and commercial tools.
• Maintain and optimize customer master data, territory structures, segmentation models, targeting frameworks, and commercial data hierarchies.
• Ensure data quality, reporting accuracy, system compliance, and availability of reliable information for decision-making.
• Develop and maintain performance dashboards, reports, and business insights through a self-service analytics approach.
• Provide hands-on support for system administration, issue resolution, deployment activities, change management, and process optimization initiatives.
• Partner with regional and global teams to implement new commercial capabilities, systems, and best practices.

Incentive Governance & Calculation

• Lead governance, administration, and calculation of affiliate incentive compensation programs.
• Execute incentive calculations, validations, reconciliations, approvals, performance tracking, and related governance activities.
• Ensure accuracy, transparency, compliance, and operational integrity across incentive processes.
• Partner with Commercial, Finance, HR, and regional stakeholders to maintain alignment between incentive plans and business objectives.
• Identify opportunities to improve sales performance management, incentive governance, and compensation processes.

Cross-Functional Collaboration & Regional Alignment

• Partner effectively across Commercial, Medical, Market Access, Finance, Compliance, IT, HR, and external stakeholders.
• Serve as the key liaison between Brazil and LATAM/Global Commercial Excellence teams.
• Support successful deployment and adoption of regional and global initiatives within the affiliate.
• Promote knowledge sharing, operational consistency, process standardization, and best-practice exchange across markets.
• Champion innovation, continuous improvement, and execution excellence across commercial operations.

Qualifications & Experience

• Bachelor’s degree required; MBA or postgraduate degree is a plus.
• 5+ years of experience in Pharmaceutical, Biotechnology, Healthcare, Medical Device, or related industries.
• Strong experience in Commercial Excellence, Sales Force Effectiveness, Commercial Operations, CRM Management, Business Analytics, or Sales Operations.
• Proven experience managing performance analytics, KPI frameworks, dashboards, and business insights.
• Hands-on experience with CRM platforms such as Veeva, Salesforce, or similar systems.
• Experience with customer segmentation, targeting, territory design, incentive management, and performance governance.
• Experience supporting multiple Business Units and/or Market Access organizations is preferred.
• Experience leading commercial transformation, CRM implementation, or process optimization initiatives is preferred.
• Advanced proficiency in Excel and business intelligence tools such as Power BI, Tableau, or similar platforms.

Languages

• Portuguese – Advance Required)
• English – Fluent (Required)
• Spanish – A plus

Key Skills

• Strategic business partnership and stakeholder management.
• Commercial Excellence and Sales Force Effectiveness expertise.
• Strong analytical and problem-solving capabilities.
• Ability to translate data into actionable business recommendations.
• CRM governance and commercial data management.
• Incentive governance and performance management.
• Project management and change management capabilities.
• Operational excellence and process optimization mindset.
• Strong communication and influence skills.
• Hands-on execution with high level of ownership and accountability.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.