Operations Specialist

Full-time | Hybrid (40% Remote / 60% Travel) | 2–5 Years Experience

ABOUT SAMA

Sama is a not-for-profit organisation and a subsidiary of NavGurukul working to bridge the digital divide by giving new purpose to end-of-life laptops. We partner with organisations to responsibly collect, refurbish, and redistribute devices to underserved women and youth, enabling access to education, livelihoods, and digital opportunities while reducing e-waste.

Our vision is to empower 1 million women and youth by 2030 through access to technology while building a more sustainable future through the circular economy. Today, Sama works with corporates, governments, and community partners across India to ensure technology reaches the people who need it most.

ABOUT THE ROLE

At Sama, our impact goes far beyond collecting and distributing laptops. Behind every device that reaches a learner is a network of logistics, inventory management, refurbishment, partner coordination, documentation, and operational systems that work together seamlessly.

We're looking for an Operations Specialist who is digitally savvy and excited about solving operational challenges through technology, systems, and process improvement. This isn't a role for someone who simply executes tasks, we're looking for someone who enjoys asking "How can we make this better?" and builds scalable systems that improve how we operate.

You'll work closely with internal teams, vendors, logistics partners, and partner organisations to ensure our operations are efficient, reliable, and ready to scale.

This is a hybrid role: 40% remote (systems building, tracking, automation, vendor coordination) and 60% travel (warehouse visits, partner visits, operational audits, and process improvements).

WHAT YOU WILL DO

Operations Ownership

• Own day-to-day operational health across Sama's logistics and partner network.

• Coordinate with internal teams to ensure laptops and operational resources move efficiently.

• Build and maintain SOPs, checklists, and operational processes that improve consistency across teams.

• Visit partner organisations, warehouses, and operational sites to identify gaps and improve execution.

• Support procurement and operational planning for new initiatives.

Systems, Tracking & Reporting

• Build and maintain live dashboards tracking inventory, logistics, operational health, and key metrics.

• Document recurring operational issues and design long-term solutions.

• Share regular operational updates with the team and proactively highlight risks.

• Continuously improve operational visibility through better reporting and documentation.

Digital Operations & Process Improvement

• Identify repetitive manual work and explore opportunities for automation.

• Build simple workflows, trackers, and dashboards using digital tools.

• Leverage AI and no-code tools to improve operational efficiency wherever possible.

• Design systems that scale as Sama grows, reducing dependency on manual processes.

Vendor & Partner Management

• Coordinate with logistics providers, refurbishment partners, and vendors.

• Track deliveries, repairs, and operational timelines.

• Build strong relationships with partners while ensuring service quality and accountability.

• Maintain documentation related to vendors, inventory, and operational processes.

Inventory & Device Management

• Maintain an accurate inventory of laptops, accessories, and operational assets.

• Manage the complete device lifecycle—from procurement and refurbishment to allocation, repairs, redistribution, and retirement.

• Conduct regular inventory audits and ensure data accuracy.

• Coordinate device movement across warehouses, partners, and beneficiaries.

IS THIS ROLE FOR YOU?

This is for you if...

• You naturally think, "There has to be a better way to do this."

• You enjoy solving operational problems through systems rather than temporary fixes.

• You're digitally savvy and enjoy learning new tools.

• You like building processes that continue working even when you're not around.

• You get excited about automation, AI, and improving how teams work.

• You're equally comfortable analysing a spreadsheet, coordinating logistics, and visiting operational sites.

• Managing multiple moving pieces energises you rather than overwhelms you.

This is not for you if...

• You prefer repetitive execution over improving systems.

• Learning new technology or digital tools doesn't interest you.

• You need every process to already exist instead of creating one.

• Frequent travel and cross-functional coordination don't excite you.

• Documentation and operational details feel draining rather than satisfying.

WHAT WE'RE LOOKING FOR

• 2–5 years of experience in operations, logistics, programme management, supply chain, or a related field.

• Experience managing inventories, logistics, vendors, or operational workflows.

• Strong organisational skills with excellent attention to detail.

• Ability to create SOPs, documentation, dashboards, and operational playbooks.

• Comfortable working with Google Workspace, spreadsheets, and digital collaboration tools.

• Curiosity to explore AI, automation, and no-code tools to improve operational efficiency.

• Comfortable travelling regularly to partner locations across India.

• Strong communication and stakeholder management skills.

• Working proficiency in Hindi is preferred; regional language is a bonus.

COMPENSATION & CULTURE

At Sama, we believe technology can create opportunity when supported by thoughtful, scalable operations. Everyone who joins us becomes part of a mission to bridge the digital divide while promoting sustainability through the circular economy.

Since we are a not-for-profit organisation, our salaries are more modest compared to corporate roles. For some candidates, this may mean a 50–60% difference from their current compensation.

If our mission resonates with you and you enjoy building systems that create meaningful impact, we'd love to hear from you.

We are an inclusive organisation and welcome applications from people of all backgrounds, identities, and lived experiences.