Operations Specialist

Company:

Description:

We are seeking a talented individual to join our Billing Team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.

This position will play a crucial role in ensuring accurate and timely billing activities while supporting the Fiduciary Operations team in delivering quality service to internal and external stakeholders.

Operations Specialist

We will count on you:

• Process insurance billing transactions accurately and within agreed timelines.

• Prepare and issue invoices, capture accruals, and support day-to-day billing activities.

• Review billing information to ensure accuracy and completeness before processing.

• Resolve basic billing discrepancies by working closely with internal stakeholders.

• Maintain accurate records and prepare reports as required.

• Ensure compliance with company policies, operational procedures, and service level agreements (SLAs).

• Build and maintain effective working relationships with internal teams and support stakeholders across Malaysia, Singapore, or Hong Kong, depending on business requirements.

• Contribute to the achievement of team KPIs and continuous process improvements.

What you need to have:

• Bachelor’s Degree in Business, Finance, Accounting, Insurance, or a related discipline.

• Around 1–2 years of working experience in billing, finance operations, accounts receivable, insurance operations, or other relevant processing roles. Fresh graduates with an Insurance-related qualification may also be considered.

• Basic understanding of insurance products and billing processes is an advantage.

• Good attention to detail with the ability to process transactions accurately.

• Ability to prioritise work and meet deadlines, especially during month-end periods.

• Good communication and interpersonal skills.

• Proficiency in Microsoft Excel and other Microsoft Office applications.

What makes you stand out:

• Experience in the insurance or financial services industry.

• Exposure to general insurance (non-life) products.

• Experience processing invoices or supporting billing operations in a shared services or operations environment.

• Familiarity with working in a fast-paced, deadline-driven environment.

• Willingness to support different regional teams and follow the business calendar of the assigned market

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.