Compliance Manager - Advisory (Investigation, Breach and Dispute Resolution)

At ING, we believe compliance is more than meeting regulatory obligations. It is about fostering a culture where doing the right thing is embedded in every decision, process, and customer interaction.

Join The Conduct, Compliance & Ethics team as part of the broader Line 2 Compliance team responsible for managing risks arising from Customer conduct and treatment, Conflicts of interest, Market conduct, Anti-competitive conduct and Organisational conduct and culture.

In this highly visible role, you will help strengthen ING's compliance framework, lead complex investigations and assessments, and provide trusted advice to senior stakeholders across the business.

The team works closely with business leaders to ensure compliance obligations are understood, managed, and embedded across ING.

What you'll do

• Investigate into potential compliance breaches and significant customer complaints.

• Conduct detailed assessments of regulatory obligations and compliance risks.

• Prepare written assessments and recommendations to senior stakeholders regarding potential breaches, control gaps, and remediation actions.

• Identify root causes, control weaknesses, and remediation opportunities.

• Support and continuously improve the compliance framework, policies, procedures and processes.

• Deliver compliance guidance, challenge, and subject matter expertise to stakeholders across the business.

• Support regulatory change initiatives, projects, and new product reviews.

What we're looking for

• 5+ years of relevant experience in compliance or legal roles in the financial services industry

• Ability to lead investigations and provide a high standard of written / verbal communication to senior leadership

• Experience in investigations into non-compliance with financial sector legislation

• Previous experience working for either ASIC or APRA would be highly desirable, a trained Lawyer is advantageous

• Ability to communicate with business stakeholders and influence when needed in a professional manner

• Broad retail and wholesale banking product knowledge (preferable).

• Excellent understanding of operational risks and control frameworks in retail Banking

What’s in it for you?

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT day to volunteer on approved sustainability activity
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About Us 
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
 

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!
 

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
 

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 
Contact Gail Cunningham on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close Thursday 13th August 2026

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