What You'll Do

• Answer incoming patient calls and provide exceptional customer service.
• Schedule appointments for new and existing patients.
• Identify patient needs, clarify information, and provide accurate solutions.
• Handle patient inquiries and resolve concerns efficiently and professionally.
• Screen and transfer calls to the appropriate staff members.
• Follow established protocols for urgent or time-sensitive patient situations.
• Maintain accurate patient documentation and update records as needed.
• Collaborate with medical practices and internal departments to ensure seamless patient care.
• Meet performance goals and quality standards in a team-oriented call center environment.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or GED.
• MUST HAVE 1-2 years of healthcare call center experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency with computers and electronic medical record systems.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.

Preferred

• Experience in a medical practice or healthcare setting.
• Previous appointment scheduling experience.
• Familiarity with medical terminology and healthcare workflows.

What We're Looking For

We are seeking someone who:

• Has a positive, patient-focused attitude.
• Is energized by helping people and solving problems.
• Demonstrates professionalism and empathy in every interaction.
• Communicates effectively with patients, providers, and team members.
• Adapts well to changing priorities and maintains composure under pressure.
• Takes ownership of their work and strives for excellence.

Schedule

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 12:00 PM

Compensation & Benefits

• $18.00 - $20.00 per hour
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Ongoing training and professional development opportunities

Apply Today

If you're passionate about providing outstanding patient service and have healthcare call center experience, we'd love to hear from you. Join Millennium Physician Group and help make a difference in the lives of our patients every day.