- Location
- Lyon, Auvergne-Rhône-Alpes, France · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day
How you´ll help us:
As a Service Engineer, you will
- Follow applicable health and safety instructions and regulations.
- Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
- Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support.
- Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
- Complete operations on time and on budget.
- Represent the company and be a customer contact.
- Train customers or partners on commissioning, troubleshooting and upgrades
- Follow defined and documented business processes and procedures.
- Issue intervention reports to customers and internally within the France and/or Europe organization.
- Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
- Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.
Benefits
Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environmentAssisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertiseProviding you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry