Director of Client Growth

The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals.

Role Expectations (The Mandate)

• Client Journey Engagement: strengthens senior client relationships and ensures client understands the value Ansira delivers to their business

• Commercial Ownership: drives weekly organic revenue growth; owns account plans, renewals & retention

• Pipeline Generation: executes the 6 Growth Levers (Module Expansion, LMA, Co-Op, etc…) on cadence

• Forecast Discipline: ensures strict pipeline visibility, forecast accuracy & CRM hygiene

• Business Review Narrative: owns the strategic executive story

• Whitespace & Risk ID: Proactively identifies growth opportunities & risks weekly

Business Impact (The Commercial Why)

• Converts whitespace into closed-won revenue; secures renewals

• Drives gross pipeline to hit portfolio targets

• Mitigates account risk early to protect forecast

• Ensures cross-functional teams deliver on commitments

Decision Authority

Owns:

• Account strategy

• Growth/whitespace planning & achievement of targets

• Forecast accuracy

• Business Review story development

• Client understands value Ansira delivers

• Coaching and development of team

Escalates:

• Margin risk

• Pricing exceptions

• Enterprise escalations

• Major contract restructures