- Location
- RÄ«ga, LV
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Source
- Breezy HR
Description
š¢ About Mapon
35,000+ active clients. More than 400,000 connected devices. 150+ partners worldwide. And 200+ colleagues behind it all. Mapon has already built the scale, trust and reach of an established European B2B SaaS and telematics company, and we are still far from finished. Our platform helps businesses manage their vehicles, teams and assets, reduce costs, improve safety, simplify compliance and make smarter decisions. It delivers real value at scale and keeps evolving with the businesses that rely on it.
Those 200+ colleagues work across eight Mapon branches: Latvia, Spain, Estonia, Finland, Denmark, Lithuania, Sweden and Ireland, with our headquarters in Riga. Our team reaches beyond those eight branches, bringing together people from even more countries. That mix of local market knowledge, international experience and different perspectives helps us grow one shared product across markets worldwide.
ā Why Join Mapon?
Behind those numbers is a product that never stops improving and a team that keeps moving it forward. That gives Mapon a strong foundation for the next stage of growth: deeper relationships in the markets where we are already present, more businesses to reach and new opportunities to unlock.
š±š» Working at Mapon Latvia
At our Latvian headquarters in Riga, youāll join a vibrant office of more than 140 colleagues representing Sales, Partnerships, HR, Development, Finance, Client Support, Operations, and many other teams. As a Business Support Specialist, youāll be part of a close-knit three-person Business Support team and work at the heart of the office, connecting with colleagues across departments and helping keep daily operations running smoothly. Itās an exciting opportunity to gain insight into different areas of the business while enjoying the support of a strong local team and a genuinely international working environment.
š¼ What youāll do:
- Prepare and send invoices to Mapon clients, partners, and branches via CRM/ERP systems; generate related reports.
- Draft and manage contracts, annexes, acceptance certificates, and other related documents.
- Enter, verify, and ensure the quality of customer data in accounting systems.
- Provide consultations and training on CRM system usage to internal and external clients (in Latvian and English; Russian is a plus).
- Support company clients and collaborate with other teams and management.
- Process and correct information in CRM systems.
- Cover for your direct manager during absences (vacation, business trips, studies, sick leave), ensuring continuity of processes.
- Participate in daily accounting and warehouse operations.
- Monitor customer debts and prepare debt recovery requests within Mapon Group.
- Communicate with debt recovery administrators and update internal systems accordingly.
- Resolve issues and make decisions within your area of competence.
- Contribute to system improvements and advise group employees on system usage.
- Participate in the implementation and training of new and existing systems.
- Standardize processes, identify inefficiencies, and propose improvements.
ā What weāre looking for:
- Higher education in finance, economics, or business management
- Experience in administrative work and accounting; understanding of warehouse processes would be an advantage
- Strong skills in working with various systems, MS Office, and BI; experience with accounting systems would be considered an advantage
- Initiative, accuracy, a high sense of responsibility, independence, and analytical thinking
- Ability to communicate effectively with stakeholders at all organizational levels
- Positive, energetic, and persistent personality, able to organize own work and achieve results independently
- Excellent Latvian and English language skills, as both are working languages
š Why Mapon?
š° Monthly salary of 1700 EUR before taxes;
š½ Paid lunches and fruit in the office;
š Personalized employee benefits after the probation period, from which you can choose the most suitable for you (health insurance (including mental health support, dental care, and massage courses), additional sports program or employer contributions to your 3rd pension pillar (Indexo));
š Additional paid holidays, including your birthday and paid study leave;
š©ŗ Health Daysā take time off when youāre not feeling well, without the need for a sick leave certificate;
š¤ Access to AI tools and paid plans, such as Claude, ChatGPT, Gemini, and others if needed, to support your daily work and productivity;
š An annual learning budget for enhancing your skills and knowledge ā from seminars to book purchases;
š Free parking at the office;
š Flexible working hours ā the possibility to start your workday anytime before 11:00;
š The opportunity to work outside Latvia for up to 90 days a year;
š” The option to work hybrid way: in our cozy office in OjÄra VÄcieÅ”a iela 6B, RÄ«ga, and partly from home.
š A dedicated budget for team-building events;
š¤ Referral bonus ā receive a reward when you refer a candidate who successfully joins our team;
š Additional bonuses for special occasions and important life events;
š Paid participation in major sports events, such as Stirnu Buks and the Riga Marathon;
š§© Interest groups and activities within the Draugiem Group community.
ā° Our hiring process:
- CV review ā Your application will be reviewed by HR and the Hiring Manager (Technical Lead - CRM team).
- Pre-recorded interview (Testlify) ā Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format)to answer questions and test language knowledge, allowing you to answer at a time that suits you best.
- Video interview ā interview with the HR and Hiring Manager (up to 60min).
- Final interview - ideally on site to meet the team (up to 60min)
- Background check - two references collected and checked.
This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and letās shape the future of telematics ā together.
*We provide high-quality feedback on performance in the interview and/or technical task only to those candidates who have reached the final stage of the selection process.
AS Mapon (reg.nr. 40003800531)
PozÄ«cijas nosaukums: Biznesa atbalsta speciÄlists/-e
š¢ Par Mapon
35 000+ aktÄ«vu klientu. 400 000+ pieslÄgtu iekÄrtu. 150+ partneru visÄ pasaulÄ. Un aiz tÄ visa ā 200+ kolÄÄ£u. Mapon jau ir sasniedzis stabila Eiropas B2B SaaS un telemÄtikas uzÅÄmuma mÄrogu, uzticÄ«bu un darbÄ«bas vÄrienu, un mÄs joprojÄm esam tÄlu no finiÅ”a. MÅ«su platforma palÄ«dz uzÅÄmumiem pÄrvaldÄ«t transportlÄ«dzekļus, darbspÄku un resursus, samazinÄt izmaksas, uzlabot droŔību, vienkÄrÅ”ot normatÄ«vu atbilstÄ«bas prasÄ«bu ievÄroÅ”anu un pieÅemt pÄrdomÄtÄkus lÄmumus. TÄ sniedz reÄlu vÄrtÄ«bu lielÄ mÄrogÄ un turpina attÄ«stÄ«ties lÄ«dz ar uzÅÄmumiem, kuri uz to paļaujas.
MÅ«su 200+ kolÄÄ£i strÄdÄ astoÅÄs Mapon filiÄlÄs ā LatvijÄ, SpÄnijÄ, IgaunijÄ, SomijÄ, DÄnijÄ, LietuvÄ, ZviedrijÄ un ÄŖrijÄ ā, mÅ«su galvenais birojs atrodas RÄ«gÄ. MÅ«su komanda sniedzas pÄri Å”o astoÅu filiÄļu robežÄm, apvienojot cilvÄkus no vÄl vairÄk valstÄ«m. VietÄjÄ tirgus zinÄÅ”anu, starptautiskÄs pieredzes un atŔķirÄ«go skatÄ«jumu apvienojums palÄ«dz mums attÄ«stÄ«t vienotu produktu tirgos visÄ pasaulÄ.
ā KÄpÄc pievienoties Mapon?
Aiz Å”iem skaitļiem ir produkts, kas nekad nepÄrstÄj pilnveidoties, un komanda, kas nepÄrtraukti virza to uz priekÅ”u. Tas sniedz Mapon stabilu pamatu nÄkamajam izaugsmes posmam ā cieÅ”ÄkÄm attiecÄ«bÄm tirgos, kuros jau darbojamies, iespÄjai sasniegt vÄl vairÄk uzÅÄmumu un atklÄt jaunas iespÄjas.
š±š» Darbs Mapon LatvijÄ
MÅ«su Latvijas galvenajÄ birojÄ RÄ«gÄ pievienosies dinamiskai komandai ar vairÄk nekÄ 140 kolÄÄ£iem no pÄrdoÅ”anas, partnerÄ«bu, personÄla vadÄ«bas, izstrÄdes, finanÅ”u, klientu atbalsta, operÄciju un daudzÄm citÄm komandÄm. KÄ Biznesa atbalsta speciÄlists/-e bÅ«si daļa no saliedÄtas trÄ«s cilvÄku biznesa atbalsta komandas un strÄdÄsi paÅ”Ä biroja ikdienas noriÅ”u centrÄ, sadarbojoties ar kolÄÄ£iem dažÄdÄs nodaļÄs un palÄ«dzot nodroÅ”inÄt raitu ikdienas darbÄ«bu. TÄ ir aizraujoÅ”a iespÄja gÅ«t ieskatu dažÄdÄs uzÅÄmuma darbÄ«bas jomÄs, vienlaikus saÅemot spÄcÄ«gas vietÄjÄs komandas atbalstu un strÄdÄjot patiesi starptautiskÄ vidÄ.
š¼ Tavi darba pienÄkumi:
- Sagatavot un nosÅ«tÄ«t rÄÄ·inus Mapon klientiem, partneriem un filiÄlÄm, izmantojot CRM/ERP sistÄmas, kÄ arÄ« sagatavot saistÄ«tos pÄrskatus.
- Sagatavot un pÄrvaldÄ«t lÄ«gumus, pielikumus, pieÅemÅ”anasānodoÅ”anas aktus un citus saistÄ«tos dokumentus.
- IevadÄ«t un pÄrbaudÄ«t klientu datus grÄmatvedÄ«bas sistÄmÄs, kÄ arÄ« nodroÅ”inÄt to kvalitÄti.
- Sniegt konsultÄcijas un apmÄcÄ«bas par CRM sistÄmas lietoÅ”anu iekÅ”Äjiem un ÄrÄjiem klientiem (latvieÅ”u un angļu valodÄ; krievu valodas zinÄÅ”anas tiks uzskatÄ«tas par priekÅ”rocÄ«bu).
- Sniegt atbalstu uzÅÄmuma klientiem un sadarboties ar citÄm komandÄm un vadÄ«bu.
- ApstrÄdÄt un labot informÄciju CRM sistÄmÄs.
- Aizvietot tieÅ”o vadÄ«tÄju prombÅ«tnes laikÄ (atvaļinÄjums, komandÄjumi, mÄcÄ«bas, slimÄ«bas atvaļinÄjums), nodroÅ”inot procesu nepÄrtrauktÄ«bu.
- PiedalÄ«ties ikdienas grÄmatvedÄ«bas un noliktavas operÄcijÄs.
- UzraudzÄ«t klientu parÄdsaistÄ«bas un sagatavot parÄdu piedziÅas pieprasÄ«jumus Mapon grupas ietvaros.
- SazinÄties ar parÄdu piedziÅas administratoriem un attiecÄ«gi aktualizÄt informÄciju iekÅ”ÄjÄs sistÄmÄs.
- RisinÄt problÄmas un pieÅemt lÄmumus savas kompetences ietvaros.
- IesaistÄ«ties sistÄmu uzlaboÅ”anÄ un konsultÄt grupas darbiniekus par sistÄmu lietoÅ”anu.
- PiedalÄ«ties jaunu un esoÅ”u sistÄmu ievieÅ”anÄ un apmÄcÄ«bu nodroÅ”inÄÅ”anÄ.
- StandartizÄt procesus, identificÄt neefektivitÄti un ierosinÄt uzlabojumus.
ā Ko mÄs sagaidÄm no Tevis:
- AugstÄko izglÄ«tÄ«bu finanÅ”u, ekonomikas vai uzÅÄmÄjdarbÄ«bas vadÄ«bas jomÄ.
- Pieredzi administratÄ«vajÄ darbÄ un grÄmatvedÄ«bÄ; izpratne par noliktavas procesiem tiks uzskatÄ«ta par priekÅ”rocÄ«bu.
- Labas prasmes darbÄ ar dažÄdÄm sistÄmÄm, MS Office un BI rÄ«kiem; pieredze darbÄ ar grÄmatvedÄ«bas sistÄmÄm tiks uzskatÄ«ta par priekÅ”rocÄ«bu.
- IniciatÄ«vu, precizitÄti, augstu atbildÄ«bas sajÅ«tu, patstÄvÄ«bu un analÄ«tisko domÄÅ”anu.
- SpÄju efektÄ«vi sazinÄties ar ieinteresÄtajÄm pusÄm visos organizÄcijas lÄ«meÅos.
- PozitÄ«vu, enerÄ£isku un neatlaidÄ«gu personÄ«bu, spÄju organizÄt savu darbu un patstÄvÄ«gi sasniegt rezultÄtus.
- Teicamas latvieÅ”u un angļu valodas zinÄÅ”anas, jo abas ir darba valodas (uzÅÄmumÄ ir starptautiska komanda dažÄdÄs lokÄcijÄs)
š KÄpÄc Mapon?
š° MÄneÅ”a atalgojums 1700 EUR bruto;
š½ ApmaksÄtas pusdienas un augļi birojÄ;
š PersonalizÄts darbinieku labumu piedÄvÄjums pÄc pÄrbaudes laika, no kura vari izvÄlÄties sev piemÄrotÄko (veselÄ«bas apdroÅ”inÄÅ”ana, tostarp mentÄlÄs veselÄ«bas atbalsts, zobÄrstniecÄ«ba un masÄžas kursi; papildu sporta programma vai darba devÄja iemaksas TavÄ 3. pensiju lÄ«menÄ« (Indexo));
š Papildu apmaksÄtas brÄ«vdienas, tostarp dzimÅ”anas dienÄ, kÄ arÄ« apmaksÄts mÄcÄ«bu atvaļinÄjums;
š©ŗ VeselÄ«bas dienas ā iespÄja paÅemt brÄ«vdienu, ja nejÅ«ties labi, bez nepiecieÅ”amÄ«bas iesniegt darbnespÄjas lapu;
š¤ Piekļuve mÄkslÄ«gÄ intelekta rÄ«kiem un maksas plÄniem, piemÄram, Claude, ChatGPT, Gemini un citiem, ja tie nepiecieÅ”ami Tava ikdienas darba un produktivitÄtes atbalstam;
š IkgadÄjs mÄcÄ«bu budžets Tavu prasmju un zinÄÅ”anu pilnveidei ā no seminÄriem lÄ«dz grÄmatu iegÄdei;
š Bezmaksas autostÄvvieta pie biroja;
š ElastÄ«gs darba laiks ā iespÄja sÄkt darba dienu jebkurÄ laikÄ lÄ«dz plkst. 11.00;
š IespÄja strÄdÄt Ärpus Latvijas lÄ«dz 90 dienÄm gadÄ;
š” HibrÄ«ddarba iespÄja ā mÅ«su mÄjÄ«gajÄ birojÄ OjÄra VÄcieÅ”a ielÄ 6B, RÄ«gÄ, un daļÄji no mÄjÄm;
š AtseviŔķs budžets komandas saliedÄÅ”anas pasÄkumiem;
š¤ Ieteikuma bonuss ā saÅem atlÄ«dzÄ«bu, ja Tevis ieteiktais kandidÄts veiksmÄ«gi pievienojas mÅ«su komandai;
š Papildu bonusi Ä«paÅ”os gadÄ«jumos un nozÄ«mÄ«gos dzÄ«ves notikumos;
š ApmaksÄta dalÄ«ba lielÄkajos sporta pasÄkumos, piemÄram, Stirnu bukÄ un RÄ«gas maratonÄ;
š§© IntereÅ”u grupas un aktivitÄtes Draugiem Group kopienÄ.
š MÅ«su atlases process:
- CV izvÄrtÄÅ”ana ā Tavu pieteikumu izskatÄ«s personÄla atlases speciÄlists un darbÄ pieÅemÅ”anas vadÄ«tÄjs (Tech Lead).
- IepriekÅ” ierakstÄ«ta intervija (Testlify) ā atlasÄ«tie kandidÄti tiks aicinÄti Testlify platformÄ sev ÄrtÄ laikÄ video formÄtÄ atbildÄt uz jautÄjumiem un pÄrbaudÄ«t valodu zinÄÅ”anas.
- Video intervija ā intervija ar personÄla atlases speciÄlistu un darbÄ pieÅemÅ”anas vadÄ«tÄju (lÄ«dz 60 minÅ«tÄm).
- NoslÄguma intervija ā vÄlams klÄtienÄ, lai iepazÄ«tos ar komandu (lÄ«dz 60 minÅ«tÄm).
- Atsauksmju pÄrbaudÄ«Å”ana
Å Ä« ir Tava iespÄja kļūt par daļu no kaut kÄ nozÄ«mÄ«ga, attÄ«stÄ«t savas prasmes un atstÄt savu nospiedumu dinamiskÄ, uz nÄkotni vÄrstÄ uzÅÄmumÄ. Piesakies jau tagad, un veidosim telemÄtikas nÄkotni kopÄ.
*KvalitatÄ«vu atgriezenisko saiti par sniegumu intervijÄ un/vai tehniskajÄ uzdevumÄ sniedzam tikai tiem kandidÄtiem, kuri sasnieguÅ”i atlases procesa noslÄguma posmu.
AS Mapon (reģ. Nr. 40003800531)
