Director, Global Communications

Corporate:

Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

This highly collaborative, forward-thinking leader is responsible for Light & Wonder’s (L&W) Corporate Communications, helping to support and strengthen the company’s reputation, culture, and business priorities as a leading cross-platform global games company.

The Director, Corporate Communications leads the development and execution of integrated internal and external communications programs that support L&W’s business priorities, corporate reputation, culture, and stakeholder engagement. Working under the direction of the SVP, Global Marketing & Communications, this role partners with senior leaders and communications stakeholders across the company to deliver clear, consistent, and compelling messaging for key audiences.

Reporting to the SVP, Global Marketing & Communications, the Director, Corporate Communications works closely with the executive team, business unit communications leads, Finance and Investor Relations, People teams, and other cross-functional partners. The role provides communications counsel, translates business priorities into effective messaging, and supports a consistent and compelling corporate narrative across internal and external audiences.

The Director is responsible for day-to-day leadership and execution of corporate communications programs, while the SVP, Global Marketing & Communications provides overall strategic direction, prioritization, and executive alignment.

Essential Job Functions:

Leadership

• Support and build a high-performance, winning corporate culture through communications strategies and executions that support L&W’s Purpose, People, and Products.
• Lead a small, distributed team across time zones, providing coaching and development, allocating capacity across a broad remit, and building the team’s AI capability.

Strategic Communications

• Partner with the SVP and senior leaders to develop and execute integrated global corporate communications strategies, including key performance metrics and well-coordinated programs that reinforce the company’s business objectives.
• Partner with Marketing and relevant business stakeholders to develop and execute social media communications as a key corporate communications pillar, ensuring alignment of messaging, timing, tone, and channel strategy.
• Identify and utilize the best mix of communications channels, taking a proactive versus reactive approach to messaging.
• Ensure strong messaging control by speaking with one consistent voice while maintaining a distinct brand voice.
• Build media relations, outreach, and targeting strategies.

Hands-On Execution

• Support and execute the L&W messaging strategy around its position as a leading cross-platform global games company.
• Manage the master communications calendar to coordinate multiple media opportunities and projects, ensure consistency, and report progress to key stakeholders.
• Write, edit, and distribute clear, concise, and engaging communications across internal and external audiences and formats, including email and video.
• Embrace AI and emerging tools to improve the output and quality of a small team, including content drafting and adaptation, media and social monitoring, sentiment and share-of-voice analysis, competitive benchmarking, and workflow automation. Support company-wide AI adoption through training and communications and establish practical communications guardrails with Legal and IT in accordance with L&W policy.

Measurement

• Track and report Corporate Communications quarterly key performance indicators (KPIs), insights, and recommendations.
• Track and report performance across corporate communications channels, including earned, owned, internal, and social media metrics, and provide insights and recommendations to improve effectiveness.

Internal Communications

• Own the internal communications channel architecture and calendar, quarterly Global Town Halls, and leader enablement. Establish a more strategic and visible internal communications approach that connects employees to L&W’s priorities, culture, business performance, and organizational changes.

External Communications

• Partner closely with Investor Relations to support internal and external strategy and messaging and serve as a resource for media-related activities connected to corporate positioning and the financial markets.
• Collaborate with Marketing, Investor Relations, Tradeshow/Events, CSR, and other departments to deliver consistent, aligned, and impactful communications efforts.
• Coordinate crisis communications activities in partnership with the SVP, Global Marketing & Communications, Legal, executive leadership, and relevant business stakeholders.

Executive Visibility

• Lead the day-to-day execution of an Executive Visibility Program across media, speaking, social, and internal channels, ensuring consistency of message and alignment with L&W’s corporate narrative.
• Maintain spokesperson mapping and narrative ownership by executive; manage the media and speaking opportunity pipeline; support executive social profile strategies; and develop briefing materials, talking points, and preparation plans for key appearances.
• Partner with the SVP, Legal, Investor Relations, Marketing, and relevant business leaders to coordinate approvals, timing, channel strategy, and risk considerations.

Media Relations

• Develop and implement the media relations plan, balancing company objectives and stakeholder needs while managing pitching and incoming press inquiries.
• Identify media opportunities and build relationships with media, journalists, bloggers, and influencers. Maintain communications tools, including the media calendar, media contact list, and media monitoring reports.
• Serve as a communications resource for media inquiries and coordinate responses with the SVP, Legal, Investor Relations, and designated company spokespeople.
• Oversee the development of press coverage reports and distribution of news clips to Creators.
• Develop and coordinate talking points and briefing materials for executive media, speaking, social, and internal communications opportunities.

AI and Emerging Technology

• Embrace AI and emerging tools to raise the output and quality of a small team, including content drafting and adaptation across channels, media and social monitoring, sentiment and share-of-voice analysis, competitive benchmarking, and workflow automation. Support the adoption of AI through company-wide training and regular communications. Establish practical guardrails for AI use in communications in partnership with Legal and IT, consistent with L&W policy.

Qualifications

Education: 

Bachelor’s degree in journalism, English, Communications, Marketing, Political Science, or a related field.

Required Experience:

• 10+ years of progressive experience in corporate communications, public relations, internal communications, media relations, or a related field, including a proven track record of delivering impactful internal and external communications.

• Significant experience in positively handling high-profile communications issues, demonstrating sound judgment, and persuasive counseling to senior management.
• Exceptional writing and editing skills and are comfortable conceiving, writing, and editing messaging in a variety of formats. This includes materials such as speeches, scripts, op-eds, news articles, books, digital content, or other strategic messaging documents.
• Experience leading, developing, and motivating communications professionals, as well as building effective partnerships across a complex organization.  

Preferred Experience: 

• Previous experience in games, real-money and/or free-to-play
• Marketing and branding experience
• Strong record of nurturing positive relationships with senior editors and reporters of domestic and international news organizations and be able to develop and nurture relationships with front-line and senior management.
• Previous experience in political campaign communications and/or in a public information role
• Demonstrated, hands-on use of AI tools in a communications function, with examples of measurable improvements in efficiency, quality, or team output.

Knowledge, Skills, & Abilities: 

• Strong experience developing and executing corporate communications strategies, executions, and processes – both external and internal.
• Has managed a process of receiving and incorporating stakeholder feedback; is comfortable with an iterative process throughout the organization.
• Keen business acumen including knowledge of Financial Reporting, Corporate Communications, Brand Marketing, Publicity, Promotion, and Public Relations.
• Authentic leader with impeccable integrity whose personal and professional values are consistent with L&W’s core values, especially diversity, equity, and inclusion
• Able to build credibility with senior leaders and influence outcomes through sound communications counsel.
• Experienced in supporting organizational change and communicating through periods of transformational shifts within an organization and ability to manage the differences in opinions and culture.
• Strong agency and project management experience. 
• Experienced in crisis communications. 
• Superior written, verbal, and presentational skills
• Strong problem-solving and goal-setting skills
• Able to handle multiple tasks in a deadline-driven environment. 
• Passion for games and players.

Physical Requirements:  Office environment.

Work Conditions:  May require weekend and evening hours.  May require travel.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Light & Wonder Corporation and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts.   In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

#LI-JM1

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.