Manager, Payment & AML Controls, Life Operations

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

Job Summary

The role is responsible for overseeing and strengthening controls over cashier functions within Operations, which includes premium payment capture and reconciliation, risk assessment, receipt follow-up, and quality assurance check. Candidates should possess hands on experience in cashier management within an insurance company , along with a good understanding of AML guidelines and strong AML awareness.

The Job

• Oversee AML and payment controls throughout the payment cycle, ensuring compliance with company policies and regulatory requirements.

• Direct the design, implementation, and evaluation of AML control points within the payment cycle to maintain coverage, effectiveness, and adaptability to new threats and regulatory changes.

• Supervise and improve cashier function within Operations to ensure efficient and effective daily operation; provide assistance to frontline cashiers as needed

• Perform AML assessment and review of transactions that have been escalated (e.g. large amount transactions or involving third party)

• Conduct quality assurance on premium payment, ensuring accuracy, proper documentation, and adherence to company guidelines and AML standards; provide regular reporting to management and Compliance

• Monitor and ensure timely follow-up on outstanding requirements

• Serve as the main contact with Finance to locate payments and address enquiries from channels or customers

• Participate as a subject matter expert in cashier-related system initiatives; provide user requirements and confirm compliance with regulatory and company standards

• Work rotation at different locations of customer service centers may be required when necessary

• Center Locations: Tsim Sha Tsui, Quarry Bay​

• ​​​​Center Operation Hours: Mon - Fri 0900 - 1800, Alternative Sat 0900 - 1300

The Person

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

• At least 8 years of insurance or banking experience, including at least 3 years in cashier management function

• Strong analytical and investigative skills with proficiency in risk assessment, transaction monitoring, and case management.

• Demonstrated track record of accountability, leadership, and cross-functional collaboration.

• Organized and with risk awareness

• Familiar with AML regulations and practice

• Experience with AML software, payment platforms, and data analytics tools is preferred.

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.