Service Engineer - Europe

Description

PVA is hiring a Service Engineer - Europe to join our growing team in robotic automation. We are a company distinguished by our commitment to technological innovation with a collaborative, supportive workplace culture. The ideal candidate is a driven technical service professional, ready to take on new challenges in a dynamic manufacturing industry. If you're ready to take the next step in your service career, we would love to connect.

Job Description: The Service Engineer - Europe provides technical service and support for the systems and products sold by PVA, helping customers maximize value from pre-shipment through end-of-life. This role is customer-facing, requires frequent travel, and includes a structured training period depending on prior experience.

Job Details:

• 8:30 am - 5:00 pm Monday-Friday 
• Starting pay  € 72,000 - € 78,000 annually depending on experience
• Onsite in Helmond, Netherlands
• Frequent travel required within Europe and occasional global travel

RESPONSIBILITIES:

• Maintain expert-level technical knowledge of the PVA product line.
• Answer direct customer questions and resolve technical issues directly or through remote support to on-site personnel. Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems.
• Manage and update individual service tickets to identify urgent customer needs.
• Provide on-site service support, acceptance runs, new project installations, rework installations, and service at customer locations.
• Assist customers with application development, process improvement and optimization both at PVA lab in Helmond as well at customer’s locations.
• Utilize structured problem-solving methods to identify root causes and solutions.
• Maintain strict confidentiality of customer information, always. 
• Foster strong customer relationships through proactive solution-oriented approach.
• Share customer learnings and field feedback within the department.
• Assist and support team members during acceptance runs, installations, rework installations, onsite service, and demonstrations & tests in the test center (Helmond).
• Provide training to customers or end users about the function, programming, and maintenance of PVA products.
• Collaborate closely with the Service Engineering Team, locally and globally, on priorities, scheduling, and workload.
• Provide feedback regarding manuals and documentation to ensure accuracy and relevance.
• Provide feedback regarding product quality, lessons learned, and potential improvements
• Contribute to continuous improvement of service execution and customer satisfaction.

Requirements

SKILLS/QUALIFICATIONS

• Demonstrates a customer-centric mindset, dedicated to delivering exceptional support to both internal and external stakeholders.
• Strong verbal communication and listening skills; ensures that information is passed on to others who should be kept informed.
• A self-motivated professional who thrives both independently and collaboratively in team environments.
• Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability.
• Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Maintains a calm, professional demeanor when navigating challenging or high-pressure situations.
• Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through.
• Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work.
• Creates vision and develops direction to ensure focused attention.
• Exhibits a strong sense of initiative and continuous improvement.

Preferred Qualifications

• Minimum one (1) year of technical service or process engineering experience. Commercial experience is a plus.
• Engineering education or equivalent technical background.
• Technically inclined in mechanics, controls, electronics, and software.
• Proficiency in English. Any additional European languages (e.g., German) is a strong advantage.

Job Location: PVA Europe | Helmond, Netherlands 

PVA provides equal employment opportunities for all job applicants without regard to race (including traits historically associated with race), color, national origin, citizenship or immigration status, age, religion, sex, sexual orientation, gender identity, the status of being transgender, disability (including pregnancy related conditions), genetic information, predisposition and carrier status, military or veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class, or any other characteristic protected by applicable law.

Physical Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
• Sitting: Remaining in a normal seated position. (F)
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
• Travel: Requires traveling outside geographic area. (F)
• Stooping; Bending body downward and forward by bending spine at waist. (F)
• Reaching; Extending hands or arms in any direction. (C)
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (F)
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)
• Hearing; Receiving detailed information through oral communication. (C)
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)

Legend

NP Not Present

O Occasional (Up to 25% of time) 

F Frequent (26%-74% of time)

C Constant (75% or more of time)