IT Help Desk

Description

Position Title:  PC Technician / IT Helpdesk

Department:  IT

Supervisor Title:  IT Supervisor

Summary

While   upholding the Star Valley Health mission, vision and values this key position   provides primary technical support for internal employees. Provides end-user   training and performs other related duties as assigned. This is an “at will” position.

Job Duties

· Process IT trouble tickets in a timely and accurate manner.

· Serve as the first point of contact for customers seeking   technical assistance over the phone or email.

· Works with employees to clearly identify and resolve hardware,   software, and service related problems.

· Resolves and/or escalates employee problems or system wide   problems in a timely manner.

· Trains employees on software applications, systems, and   services.

· Setup new employee accounts and provide training

· Maintains   systems support, and archiving procedures, performs daily server tape   backups.

· Install, test and configure new   workstations, peripheral equipment and software.

· Documents and   maintains the company’s software and computer hardware inventories.

· Schedules and performs routine maintenance equipment activities,   minimizing impact to end-users.

· Assists in research, application and recommendation of new   technologies and products.

· Participate in IT on-call schedule

· Performs other duties and responsibilities as assigned by   supervisor.

Requirements

Requirements

Abilities & Skills: 

· Working   knowledge of Internet, email systems, telecommunications and data communications

· Standard   operating systems, software packages, and software utilities

· Proper   records maintenance and storage for local and distributed environments 

· Strong   multi-tasking skills with the ease of changing directions upon requirements   and need

· Strong   customer service and interpersonal skills

Experience & Education:

· High School Diploma or equivalent is required.

· One year of experience of operating, maintaining, upgrading and   configuring PC hardware, software and associated peripheral equipment. 

· Applicable IT related certifications and equivalent years of   experience are acceptable.