Turkish Speaking Customer Support Representative (on-site)

Eligibility: Must currently reside in Portugal with valid work authorization (no relocation package or remote work offered)

Experience: Entry-level; previous customer care or digital ads background preferred but not required (comprehensive paid training provided)

Overview

Interested in representing a premier global technology and social platform? We are hiring an articulate, customer-focused Turkish speaker to join our team in Lisbon. Serving as a digital consultant for small and mid-sized enterprises using our partner's online advertising and e-commerce solutions, you will assist clients with expanding their market reach, resolving account challenges, and optimizing marketing campaign performance.

Core Responsibilities

• Multi-Channel Service: Provide high-quality client assistance via live chat, email, and telephone (inbound and outbound communications).
• Troubleshooting: Diagnose, investigate, and resolve pre- and post-sales campaign, billing, account, and technical issues.
• Customer Guidance: Instruct enterprise users on platform capabilities to help them navigate tools independently.
• Pattern Recognition: Identify recurring technical glitches or client suggestions and report findings to development teams.
• Data Logging: Maintain clear, precise records of client communications in the CRM system in compliance with data privacy standards.

Ideal Candidate Profile

Mandatory Qualifications

• Language Capabilities: Fluent in spoken and written Turkish, paired with a solid working knowledge of English (minimum B2 level) for internal software, training, and team collaboration.
• Residency & Work Rights: Current residence in Portugal with valid legal authorization to work on-site in Lisbon.
• Digital Savvy & Flexibility: Ability to manage multiple software tools simultaneously, paired with willingness to work rotational shifts (including occasional weekends).

Preferred Attributes

• Customer support, call center, or digital advertising background is a plus, though client-focused individuals eager to learn are encouraged to apply.

Compensation, Perks & Work Environment

• Financial Package: Competitive base pay complemented by monthly performance bonuses and a daily meal allowance
• Insurance Coverage: Private health and life insurance effective starting on day one
• Paid Onboarding: Fully paid initial training and ongoing professional skill development
• Career Advancement: Clear progression paths prioritizing internal promotions into quality assurance, corporate, and leadership roles
• Office Facilities: High-tech Lisbon office environment featuring collaborative spaces and regular team social functions

Application Process

Submit an updated resume in English to apply. Qualified candidates currently living in Portugal will be contacted promptly by our talent team for an initial phone screening.