Turkish Speaking Customer Support Representative (on-site)

Eligibility: Must currently reside in Portugal with valid legal authorization to work on-site (no remote option or relocation assistance provided)

Experience: Entry-level; previous experience in BPO, customer care, or digital marketing is beneficial but not mandatory (comprehensive paid onboarding provided)

Role Overview

Eager to launch your professional journey with a global powerhouse in digital communication and social networks? We are hiring an enthusiastic, customer-focused Turkish speaker to join our multicultural team in central Lisbon. Serving as a primary consultant for small and mid-sized businesses (SMBs), you will help clients expand their digital footprint, resolve technical difficulties, and optimize their advertising and e-commerce campaigns.

Core Duties

• Multi-Channel Assistance: Resolve client inquiries across live chat, email ticketing, and occasional inbound or outbound calls.
• Technical Problem Solving: Investigate and fix issues related to ad account setups, campaign configurations, billing, and system bugs.
• Client Guidance: Educate users on self-service tools and best practices to maximize their platform performance and results.
• Internal Escalation: Identify recurring system bugs or customer feedback trends and report them to internal technical teams.
• Accurate Documentation: Maintain meticulous records of all client touchpoints within the CRM system while adhering to data privacy standards.

Candidate Profile

Essential Qualifications

• Language Capabilities: Fluent command of written and spoken Turkish, combined with B2 or higher English proficiency for internal software, training, and team collaboration.
• Residency & Work Rights: Current residence in Portugal with valid legal authorization to work on-site in Lisbon.
• Operational Skills: Strong computer literacy with the ability to manage multiple displays, applications, and digital platforms simultaneously.
• Schedule Availability: Willingness to work flexible, rotational shift patterns, including periodic weekend shifts.

Preferred Attributes

• Prior background in customer support, BPO, or digital marketing is a bonus; strong empathy, a proactive mindset, and an eagerness to learn are highly valued.

Remuneration & Benefits

• Financial Package: Competitive base pay supplemented by monthly incentive bonuses and a daily meal allowance
• Insurance Coverage: Comprehensive private health and life insurance effective from day one
• Paid Development: Fully paid initial training program alongside ongoing professional workshops
• Career Advancement: Transparent progression pathways prioritizing internal promotions into supervisory, quality assurance, and operational roles
• Workplace Environment: State-of-the-art Lisbon facility featuring comfortable break lounges, dining options, and regular team social events

How to Apply

Submit an updated CV in English to begin the selection process. Qualified candidates currently living in Portugal will be contacted promptly by our recruitment team for an initial interview.