Customer Success Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Customer Success Executive is an individual contributor role in regional structure, with a direct reporting line towards Customer Success Chapter Lead and indirect reporting line to Squad Team Lead. The Customer Success Executive is focused on Enterprise and Digital Native SaaS customers (Segments A, Ar, B). This role requires expertise in mid to large-scale SaaS at both business and operational level, with an advanced technical understanding of SaaS solutions. The role is technically savvy with a strong drive-in achieving business results.

The Customer Success Executive is fostering healthy working relationships across Squads. The purpose of this role is to be a trusted advisor to customers and ensure success through adoption and retention. While partnering with Squad members and other internal cross-functional teams, Customer Success Executive must understand customer goals, key performance metrics, and exceed those goals throughout customer life cycle. Conducting administration tasks related to technical projects, setup and maintenance come with it. The top priority for this role is to develop positive customer experience while sustaining business growth and profitability by maximizing value.

Role Summary

Customer Success Executive help customers onboard, adopt, and realize value from AgentOS, Infobip’s SaaS and Agentic AI solutions in Korea and beyond.

What You’ll Do

• Lead customer onboarding and implementation of AgentOS and Infobip’s SaaS and Agentic AI solutions from discovery to go-live.
• Act as the subject-matter expert for AgentOS and the key liaison between Unfix (HQ Product) and Squad (regional Sales) on product feedback, priorities, and enablement.
• Support customer adoption and expansion within the Infobip ecosystem, and coordinate with technical and sales teams on customer integrations, use case design, testing, and troubleshooting.
• Partner with AEs, CGEs, Solution Engineering, Product, and other teams to drive expansion in existing accounts and support new-logo acquisition.
• Deliver customer training, workshops, and reusable enablement materials.
• Provide data-driven consulting on segmentation, funnel analysis, cohort analysis, and A/B testing.
• Track onboarding progress, risks, and customer KPIs to drive measurable business outcomes.

What We’re Looking For

• 3+ years of customer-facing experience in SaaS, AI, digital services, or B2B solution selling.
• Strong understanding of the AI, SaaS, and internet industries, and how they operate.
• Experience managing multiple onboarding or implementation projects.
• Ability to explain technical concepts clearly to customers.
• Strong analytical skills with experience in funnel, segmentation, cohort, or similar analysis.
• Business-level English communication skills.
• Experience with Customer Data Platforms, ROI analysis, growth, or data analysis tools is preferred.
• Experience with GA4, Mixpanel, CleverTap, MoEngage, Iterable, Insider, Adobe Analytics, Marketo, Salesforce Marketing Cloud, Zendesk, Freshdesk, or similar software tools is a plus.
• Strong documentation, communication, logical thinking, teamwork, and cross-functional collaboration skills across departments and markets.

Success in This Role

• Strong gross profit (GP) growth and contribution from AgentOS, SaaS, and AI solutions.
• Higher customer satisfaction, adoption, expansion, and growth on the Infobip platform.
• Clear alignment between Unfix and Squad to support GP execution.

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 


Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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