Senior Product Manager

Key Role & Responsibilities

• Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables. 

• Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps. Translate insights into detailed PRDs and user stories. 

• AI & Workflow Automation: Identify and drive AI agent deployment opportunities — including intelligent ticket routing, PS delivery accelerators, and automated customer health signals — in close partnership with engineering. 

• Engineering Collaboration: Serve as the primary product interface for engineering squads. Facilitate sprint planning, backlog grooming, clarify requirements, and sign off on acceptance criteria and QA. 

• Data & Metrics: Own product KPIs. Build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows. 

• Stakeholder Alignment: Coordinate with India-based product team and global business teams. Prepare clear written updates, roadmap reviews, and escalation briefs for senior leadership. 

• Tool & Platform Management: Manage backlog and feature lifecycle for internal tooling platforms. Contribute to decisions on third-party integrations and vendor-platform trade-offs relevant to the CIO portfolio. 

• Go-Live & Enablement: Support end-to-end product launches including UAT coordination, training material preparation, change communications, and adoption tracking post-release. 

Basic Qualifications 

• Experience: 5-7 years of product management experience in B2B SaaS, with direct exposure to professional services, customer success, or support tooling domains. 

• Post-Sales Domain Knowledge: Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes. 

• Technical Acumen: Strong ability to partner with engineering on system architecture, API integrations, and data flows. SQL familiarity or comfort working with data analysts to define KPIs and pull insights. 

• Execution & Ownership: Track record of driving product features end-to-end — from discovery to launch — with measurable outcomes and a bias for action. 

• Written & Verbal Communication: Strong documentation skills (PRDs, decision memos, stakeholder updates). Confident communicator across time zones with India-based teams and cross-functional teams. 

• Analytical Tools: Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management, requirements tracking, and metric reporting. 

• Cross-Functional Collaboration: Demonstrated effectiveness working in a matrixed global environment with engineering, design, operations, and senior leadership stakeholders. 

Preferred Qualifications

• AI/ML Product Deployment: Experience shipping AI-powered features or workflow agents — such as LLM-based assistants, auto-classification systems, or intelligent routing — into enterprise product environments. 

• CIO / Internal Tools Experience: Prior experience building internal enterprise tooling in a product management capacity, especially for operations, delivery, or support teams at scale. 

• Platform Familiarity: Knowledge of platforms like Salesforce Service Cloud, Gainsight, Zendesk, ServiceNow, or low-code automation tools (e.g., UnifyApps) in a product or implementation context. 

• Automotive / DMS Domain: Exposure to automotive retail technology or DMS ecosystems is a plus but not required. 

• Agile Delivery: Hands-on Agile/Scrum experience — running standups, sprint reviews, backlog grooming — in a fast-paced engineering-integrated team. 

• Education: Bachelor’s or master’s degree in engineering, Computer Science, or a related technical discipline from a recognized institution — required. 

• MBA or equivalent management degree (PGDM accepted) from a recognized institution — required. 

• Certifications in AI/ML, Product Management (e.g., Product School, AIPMM), or Agile methodologies — preferred. 

Perks & Benefits 

• Competitive compensation and generous stock options    

• 100% employer-paid top-of-the-line medical, dental and vision coverage   

• Great benefits including unlimited PTO, parental leave and free snacks and beverages  

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper     

• Work on the latest and coolest technologies – everything is home-grown and built ground-up    

• A dynamic work environment with a strong sense of community and collaboration    

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy    

• Exciting opportunities for career growth and development    

Current Tekion Employees – Please apply via Greenhouse Internal Job Board