Customer Service Specialist

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:

034249 Customer Service Specialist (Open)

Job Description:

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.  Works with little guidance and oversight.  First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.  Typically possesses a high school diploma and 2-4 years of experience

 

Key Responsibilities: Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.

• Interacts with customers and Greif Sales to provide intermediate-level support and complex information on products and services.

• Maintains customer accounts and records of customer interactions with details on inquiries, complaints, or comments

• Communicates pricing, shipping dates, and appropriate order information to the customers to ensure order fulfillment and satisfaction.

• Works with Accounting, Sales, and Brand Management to set pricing, credits, and shipping details for new and existing customers.

• Collects and enters orders for new or additional products or services through ERP System (LN).

• Maintains ship and samples logs to identify orders ready for scheduling.

• Arranges transportation of loads to ship or receive via BlueJay, working closely with the Logistics Team for issues or problems.

• Reconciles orders and records, creating a cradle-to-grave order packet to identify purchase order, order acknowledgment, and invoice/billing.

• Verifies billing in the ERP System, investigating potential issues behind billing errors.

• Weekly review and sign off of shipping variations and authorizations for Accounting.

• Provides historical data on customer orders, making recommendations for stock orders based on customer order history.

• Conduct monthly inventory entry into ERP System for counted materials.

• Assists Production with records maintenance, labels creation, and filing.

• Assists with problem-solving and root cause analysis for late deliveries and other customer issues.

• Participates in Plant Safety Activities, CBSQ, Safety Observations, Safety Training.

• Performs other duties as assigned.​

Knowledge and Skills

• Demonstrated skills in verbal and written communication.

• Proficiency in MS Office Suite and knowledge of ERP Systems (LN a plus).

• Basic knowledge of office equipment (i.e., copiers, fax machines, calculators, etc.).

• Good organizational and data entry skills.

• Attention to detail.

• Self-starter that can work with minimal supervision.

#LI-MK1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

Compensation Range:

The pay range for this position is $24.18 - $41.20. Typically, a competitive wage for new hires will fall between $27.00 to $30.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.