IT Intern

Job Description:

IT Intern – Nexthink / Digital Employee Experience (DEX)

Role Overview

We are looking for an enthusiastic IT Intern to join our Digital Workplace team and develop skills in Nexthink Digital Employee Experience (DEX) technologies.

The intern will work with experienced team members to learn how Nexthink is used to monitor endpoint experience, analyze device and application performance, identify employee-impacting technology issues, and develop proactive remediation opportunities.

Nexthink Infinity provides endpoint visibility, analytics, diagnostics and automation capabilities that enable IT organizations to move from reactive support toward proactive operations.

The role provides hands-on exposure to Nexthink Infinity, NQL, Remote Actions, Campaigns, dashboards, PowerShell, automation and Digital Employee Experience analytics.

Key Responsibilities

The intern will:

• Learn and work with the Nexthink Infinity Platform under the guidance of experienced Nexthink engineers.
• Monitor device health, application performance and Digital Employee Experience indicators.
• Learn to query and analyze endpoint data using Nexthink Query Language (NQL).
• Assist in creating and maintaining:
  • Investigations / NQL queries
  • Dashboards and reports
  • Alerts
  • Campaigns
  • Remote Actions
  • Automated remediation use cases
• Assist the team in analyzing recurring IT incidents and identifying opportunities for proactive remediation and ticket reduction.
• Develop basic PowerShell scripts for endpoint diagnostics and automation.
• Test Remote Actions and automation scripts in controlled environments before production deployment.
• Perform data analysis to identify trends in device performance, application issues and endpoint health.
• Assist in validating Nexthink use cases and documenting test results.
• Support preparation of operational dashboards and management reports using Nexthink, Excel, Power BI and PowerPoint.
• Maintain technical documentation, test cases and knowledge articles.
• Work with senior engineers on integrations with technologies such as ServiceNow, Microsoft Intune, MECM/SCCM and Microsoft Entra ID.
• Participate in team discussions, technical reviews and knowledge-sharing sessions.
• Explore opportunities where telemetry and automation can improve end-user experience and IT support efficiency.

This progression mirrors practical work already performed in your environment, including custom NQL investigations, campaigns, Remote Actions, dashboards, DEX analysis and identification of self-healing opportunities.

Technical Skills

Essential

Candidates should have basic knowledge of:

• Windows 10/11 operating systems
• Computer hardware and operating-system fundamentals
• Basic troubleshooting concepts
• Networking fundamentals
• Microsoft Office / Microsoft 365
• Programming or scripting fundamentals
• Data analysis and logical problem solving

Good to Have

Exposure to any of the following would be an advantage:

• PowerShell
• SQL or other query languages
• Python
• Power BI
• Microsoft Intune
• SCCM / MECM
• ServiceNow
• Microsoft Azure
• Microsoft Entra ID
• REST APIs / JSON
• Endpoint management or monitoring tools

Prior Nexthink experience is not mandatory.

Education

Bachelor's degree or final-year student in:

• Computer Science
• Information Technology
• Computer Engineering
• Electronics / Electronics & Communication Engineering
• Data Science
• Information Systems

or a related technical discipline.

Behavioral Competencies

We are looking for someone who demonstrates:

• Strong willingness to learn new technologies
• Analytical and problem-solving mindset
• Curiosity about how technology affects employee experience
• Good written and verbal communication
• Attention to detail
• Ability to document technical work clearly
• Ability to work collaboratively within a technical team
• Ownership and accountability for assigned activities
• Willingness to experiment, test and learn

What the Intern Will Learn

By the end of the internship, the candidate should have practical exposure to:

Nexthink Infinity → NQL & Analytics → DEX Monitoring → Dashboards → Campaigns → Remote Actions → PowerShell → Proactive Remediation → Automation → Use Case Development

Nexthink's current platform includes capabilities covering proactive alerts and diagnostics, applications, campaigns, collaboration experience and other DEX functions, making these suitable learning areas for an intern.

Eligibility:

Must be currently enrolled in a Degree program (Any computer related program) at College or University 

Intake:2026/2027                                        
Duration: 4-6 months
Eligibility: Malaysian citizen 

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