French Customer Support Agent – Global Travel & Lifestyle

We are looking for French speakers to join our Lisbon-based client's international team as Customer Support Agents supporting a leading global e-commerce platform in the travel and lifestyle sector. You will be assisting customers with their orders, deliveries, and general inquiries, ensuring a high-quality service experience.

This is a full-time (40 hrs/week) position onsite in Lisbon. 

Initial paid training is provided-no previous experience is required!

Key Responsibilities:

• Provide customer support in French via phone, email, and chat
• Assist customers with orders, payments, deliveries, and returns
• Resolve issues efficiently while ensuring customer satisfaction
• Maintain accurate records of customer interactions
• Work collaboratively with an international support team

Requirements:

• Fluency in French (mandatory)
• Good communication skills in English (B2, written and spoken)
• High school diploma or higher
• Strong problem-solving abilities
• Customer service experience is a plus
• Flexibility to work in rotational shifts
• EU ID or a valid residence permit for Portugal
• Residence in Lisbon or its vicinity (no relocation is provided)

Offer:

• Base salary: €1,100
• Performance bonus: €150
• Additional allowance: €80
• Meal allowance: €7 net per working day, net, via meal card (approx. € 154/month)
• Working hours (rotational schedule):
  • Monday–Friday: 13:00–22:00
  • Weekends: 08:00–17:00 or 13:00–22:00
• Operating hours: 08:00–22:00 (Monday–Sunday, rotational)
• Time zone: UK time
• 2 rotational days off per week