What are we looking for

The Director of Hospitality Operations is responsible for the overall leadership, performance, and execution of all hospitality operations across the organization. This role carries full accountability for the client experience, operational standards, team performance, property readiness, and service delivery. The Director of Hospitality Operations ensures that every aspect of the operation runs seamlessly while maintaining the highest standards of luxury hospitality, professionalism, and attention to detail. As a highly visible and hands-on leader, the Director remains closely connected to the day-to-day operation, supporting teams on the ground, identifying opportunities for improvement, and ensuring that all departments work together effectively to deliver an exceptional client experience. The position reports directly to the Chief Hospitality Officer.

Your Responsibilities

Operational Leadership

• Lead and manage the entire Hospitality Operations function.
• Maintain full visibility of daily operations, including occupancy, arrivals, departures, guest itineraries, service appointments in all aspects (client related and Back of House/Facility), and ongoing client requirements.
• Ensure smooth execution of all operational activities and client services.
• Act as the primary operational leader for hospitality-related matters and decision-making.
• Foster a culture of accountability, professionalism, responsiveness, and service excellence.

Client Experience

• Maintain a thorough understanding of all active clients, their preferences, expectations, and individual requirements.
• Oversee the complete client journey and ensure a consistently exceptional experience across every touchpoint.
• Anticipate client needs and proactively address challenges before they impact the client experience.
• Regularly review service standards and identify opportunities to further elevate the client experience.

Team Leadership

• Lead, coach, and develop the Hospitality Operations team through a hands-on, leading-by-example approach.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote strong communication, collaboration, and ownership across all teams.
• Support recruitment, onboarding, training, and succession planning initiatives.

Villa & Property Standards

• Conduct regular inspections of all villas and operational areas.
• Ensure properties are consistently maintained to the highest standards of presentation, cleanliness, functionality, and client readiness.
• Monitor the condition of interiors, furnishings, equipment, and infrastructure.
• Work closely with Facilities and Maintenance teams to ensure all technical systems are fully operational and preventive maintenance programs are executed effectively.
• Ensure established standards are consistently met while identifying opportunities to further enhance quality and presentation.

Housekeeping, Concierge & Facilities Coordination

• Oversee the performance and coordination of Housekeeping, Concierge, and Facilities related activities.
• Support teams in resolving operational challenges efficiently and professionally.
• Ensure clear communication and seamless collaboration between departments.
• Monitor service quality and operational consistency across all client-facing functions.

Culinary Experience

• Work closely with the Head of Culinary Experience to ensure culinary services are fully aligned with client expectations, BIO-R requirements and overall hospitality standards.
• Maintain visibility over culinary-related client feedback, preferences, and service delivery.
• Support the ongoing development of exceptional dining and lifestyle experiences.

Transportation

• Partner closely with the Head of Transportation to oversee transportation operations and service standards.
• Ensure transportation services are reliable, well-coordinated, and aligned with the overall client experience.
• Support operational planning and continuous service improvements within the transportation function.

Medical Operations Collaboration

• Strengthen and further develop the relationship between Hospitality and Medical Operations.
• Ensure effective communication and coordination between both divisions.
• Support processes that enable a seamless client experience across all operational touchpoints.
• Act as a key stakeholder in maintaining alignment between client services and medical services.

Financial & Commercial Responsibility

• Manage operational budgets and monitor departmental spending.
• Implement effective cost-control measures while protecting service quality and client satisfaction.
• Work closely with Procurement to oversee purchasing activities, supplier relationships, and inventory requirements.
• Identify efficiencies and opportunities for responsible cost management.
• Remain responsible and accountable for given budgets and expenses

Quality & Continuous Improvement

• Drive continuous improvement across all areas of Hospitality Operations.
• Review existing procedures, standards, and workflows on an ongoing basis.
• Introduce new standards and operational enhancements where appropriate.
• Ensure the organization continues to evolve in line with client expectations and best practices within the luxury hospitality sector.

You are/have

• Proven leadership experience within luxury hospitality, private estates, ultra-luxury resorts, high-end residential operations, or comparable environments.
• Strong operational expertise across guest/client services, housekeeping, concierge, Food & Beverage, facilities, transportation, and service delivery.
• Exceptional attention to detail and organizational skills.
• Ability to lead large teams while remaining actively involved in daily operations.
• Strong financial awareness and commercial understanding.
• Excellent communication and stakeholder management skills.
• Service-oriented mindset with a commitment to operational excellence.
• Comfortable working in a dynamic, fast-paced, and highly personalized client environment.

What we offer

We offer a unique leadership opportunity in an exclusive luxury hospitality environment with an international clientele. Join a professional and dedicated team where you can shape operational excellence, elevate service standards, and make a meaningful impact.

We offer competitive compensation and a dynamic, international working environment.
If you are passionate about luxury hospitality and exceptional service, we look forward to hearing from you!

Contact Information

Please click to apply or send your application in English with a letter of motivation, your CV, references and/or letters of recommendation to: [email protected]

(Recruitment takes place via our partner The Kusnacht Practice AG)