Chief Information Officer, Hong Kong and Macau

About Manulife 
Manulife Financial Corporation ("Manulife") is a leading international financial services group that helps people make their decisions easier and lives better.  The company provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

  
The company is a Top 10 global life insurance company and a Top 20 global asset manager. The company operates primarily as John Hancock in the United States and as Manulife elsewhere.  With its 
global headquarters in Toronto, Canada, Manulife trades as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. 

Passionate about delighting its customers, creating value for its shareholders and building a world class culture, Manulife’s President & CEO Roy Gori, and the leadership team have established a bold ambition to transform Manulife into the most customer-centric, digital leader in the industry, setting out detailed plans against five strategic priorities to achieve this ambition. 

For more details about our Mission, Strategic Priorities and Values, please follow the link below: 
https://www.manulife.com/en/about/our-story.html 

The Role: 

As a member of Manulife International Limited (MIL) Hong Kong’s Senior Management Team, the incumbent is a highly visible executive who is responsible for leading the company’s Information Technology execution strategies. The CIO also oversees the Portfolio Management and Delivery Services function which incorporates Business Analysis and Solution Design and Delivery to help accelerate the company’s future effectiveness. 

Being a strategic business leader, the incumbent will contribute to build MIL as a digital, customer-leader. He/she will contribute through the sharing of best practices as well as leveraging our scale and market-leading position in Hong Kong to become ever more efficient and continuing to increase our focus on results. The CIO is expected to maintain strong momentum and deliver against our ambitious transformation agenda, enabling a market-leading customer experience for our customers and improved productivity and tools for our distribution partners.  

Responsibilities: 

1/ Strategic Management 
• Lead and drive the IT strategies and performance of MIL to ensure delivery of an optimum IT model that supports the organization's strategic aspirations and on-going quality BAU. 
• As a key role in the management teams of MIL, to give strategic direction to the in-country operations IT, and delivery teams in the required key technology platforms, implemented and managed to time, budget and quality; and formulate a strategic platform to sustain the organization's future development. 
• As a key member of the Asia technology Leadership team , leverage on the regional IT strategy and Architecture direction and provide critical thought leadership and co-creation contributions to the senior members of the team. Be a strong in market partner to the Asia Technology function. 

2/ Strategy & Planning (Business, Technology and Digitization) 
• Drive the strategic pillar of Market-leading Digital Customer Engagement to achieve business growth, profitability, operating targets and maximize shareholder value.  Focus on Agile delivery through the close coordination and collaboration between IT, Project Delivery and Operations teams. 
• Lead the continued development of a shared services IT that delivers optimal support services to Hong Kong that utilizes services both currently and in the future. 
• Direct the development and implementation of Manulife IT strategies to foster digital innovation, IT applications and infrastructure development to continually support business delivery and growth.  This would be in close tandem with country executive teams and other regional IT leaders. 
• Act as a senior member of the strategic project leadership including taking lead in project management and business transformation role on various strategic projects including corporate restructuring initiatives, regulatory initiatives, business development and risk management 
projects.  

3/ Project & Transformation Delivery  
Direct relevant local project/ portfolio managers to ensure that management structures and processes are in place to which reflects market-leading best practices. Provide direction, consultancy and support to the business operations and project teams to achieve capability upskill across different business functions 

Oversee the successful delivery of relevant transformation commitment related to:

- Acquisitions and required integration strategies
- IT and business process improvement, service management, cost savings 
- Application transformation requirements 
- Investment cost management and benefits actualization 

Work closely with Hong Kong and regional leadership teams to support world class project management activities, and ensure the respective programs are delivered to scope, budget and schedule expectations 
Ensure high quality service standards and service efficiency with effective management, reviewing and revising specific business objectives of the CIO team 

4/ Process, Policy and Procedures  
• Ensure appropriate governance framework of IT is in place within the organization and observed to maintain compliance to the group/ regulator's governance 
• Provide Hong Kong and regional management with timely and relevant information with management views on areas of responsibility, including regular management reports on progress against plans and budgets, quality, risks, issues and on key performance indicators 
• Establish contractual servicing where appropriate to allow portfolio delivery to be achieved in alignment with financial budgets and procurement policies     

5/ Technology Operations Management 
• Ensure market leading Production Services practices are in place resulting in high levels of system availability across the application portfolio for the Hong Kong business. 
• Collaborate closely with Manulife’s internal Infrastructure teams (ETS) to ensure that all infrastructure services are delivered as per expected Service Level Agreements, and to foster a close working partnership between application and infrastructure teams 

Candidate Profile:

• Master degree or high ranking bachelor degree or equivalent in business administration or management discipline; with good track record of solid experience in managing IT 
• Strong integration experience with sizable change programs, particularly across functional and/or geographical areas 
• Proven experience of multi-vendor relationship and stakeholder management 
• Extensive insurance industry knowledge and experience, including functional processes and business practices 
• Expert knowledge of change management 
• Broad knowledge of IT systems/ software development life-cycle and Agile 
• Good knowledge of business process and acumen 
• Good experience in building high-performing teams and uplift of management capabilities 
• Knowledge of Hong Kong statutory/ regulatory regimes as well as challenges and restrictions 
• Strong analytical, problem solving skills and decision making by analyzing and interpreting data 
• Strategic thought leaders with good sense of business transformation 
• Able to engage with and influence senior business leaders 
• Strategic visioning leadership 
• Excellent communication, negotiation, coaching and mentoring skills 
• Change agent with ability to challenge status quo constructively 
• Good financial understanding and ability to assess risk on a profitable basis 

Personal Attributes and Cultural Fit: 

• Develops, Inspires and motivates others. 
• Role model of ethics and integrity who builds a culture of respect. 
• Highly effective change agent who embraces change and leads change management. 
• Provides courageous advice. 
• Results-driven; highly focused on accountability. 
• Ability to handle multiple stakeholders 
• Demonstrates a commitment to delivering excellent service balanced with appropriate risk management. 
• Strategic perspective. 
• Highly collaborative working style.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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