Senior Business Systems Analyst (SalesForce)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Lead, analyze, document, and manage business requirements throughout the lifecycle of an initiative in alignment with the business needs and strategies.

CUSTOMER

• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements. 

• Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.

• Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.

• Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed

• Ensuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholders

• Working with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate), including communication of issues and resolution.

• Manage the traceability of business requirements.

• Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business/product subject matter expertise as well as recognize and drive the focus toward business value.

• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.

• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

SHAREHOLDER

• Ensure work meets associated regulatory and framework controls, standards, and best practices.

• Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.

• Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite.

• Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.

• Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.

• Support change management planning and activities, including those that ensure operational readiness.

• Support implementation and post-implementation planning and activities.

• Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.

• Provides support/oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.

• Adhere to the TD Code of Conduct.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.

• Participate in personal performance management and development activities, including cross training within own team.

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce.

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

• Experienced in business analysis, and delivery execution practices and standards

• Experienced and acts as a conduit for business and user interaction with technology 

• Leveraging specialized domain, product, and systems knowledge, ensure business processes/systems impacted by the requirements are analyzed and the acceptance criteria are well understood and clearly demonstrate changes to business process/systems meet customer needs

• Proactively identifies risks and impediments and leads problem resolution

• Leads the identification, maintenance and reporting of traceability of requirements

• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise

• Leads the Requirements Management for moderate to high complexity/risk initiatives

• Possesses discipline, rigor skills and subject matter knowledge to the requirements elaboration and validation process

• Supports the identification, maintenance and reporting of traceability of requirements

• Identifies and leads problem resolution for complex issues at all levels

• Reports to a Manager or Practice Lead

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree

• 5-7+ years related business analysis experience

• Proven project experience in Saleforce

• Preference given to candidates who have experience working in Agile and nCINO

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet