Senior Technology Business Systems Consultant

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About this role:

Wells Fargo is seeking a highly motivated and detail-oriented Senior Technology Business Systems Consultant for our customer and employee-facing Contact Center applications. This role will support Intelligent Virtual Agent (IVA) and Interactive Voice Response (IVR) systems across multiple lines of business within the company. This role is critical in bridging business needs with technical solutions, delivering innovative solutions, influencing decision-making, and ensuring seamless customer experience through automated voice platforms.

In this role, you will:

• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and business execution
• Review and discuss change delivery requests with sponsor, functional leaders, and designated representatives to properly dimension problem statement, goal/desired outcome, and quantifiable benefits
• Collaborate and consult with business and technology teams (agile and non-agile) to evaluate and resolve issues in order to provide technological solutions that meet business goals and timelines
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Contribute to task/action plans, issues/risks logs, and communications plans for change efforts
• Identify opportunities for process improvement, servicing capabilities, and risk mitigation
• Coordinate with User Acceptance Testing (UAT) team and provide production validation support, often under aggressive timelines, to ensure high-quality releases
• Learn and apply knowledge of new platform capabilities, recommend design approaches, and contribute to the evolution of IVA/IVR experiences

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems

• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems

• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions

• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes

• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables

• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bilingual (English and Spanish)
• Strong research, data analysis, and problem-solving skills with a creative mindset
• 3–5 years of experience with Software Development Lifecycle (SDLC) and IVR systems, voice platforms, or contact center technology
• Ability to partner across the organization to accomplish goals and tasks effectively
• Competency in Risk and Change Management practices
• Effective organizational, multi-tasking, and prioritization skills
• Excellent written, verbal, and interpersonal communication skills
• Experience working in Agile environments with cross-functional teams

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Willingness to work on-site at a stated location on the job opening
• This position offers a hybrid work schedule (3 days in-office required)

Posting End Date: 

19 Aug 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.