Senior Technology Business Manager

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Position Summary

The Sr. Technology Business Manager will support the Technology Business Management function by leading IDS governance activities and overseeing end-to-end labor reporting. This role will partner closely with Technology, Finance, Accounting, Audit, Product, and HHS stakeholders to ensure labor allocations, capitalization activities, compliance controls, and reporting deliverables are accurate, timely, well-controlled, and audit-ready. 

This position is responsible for managing the full labor reporting lifecycle, including intake, validation, allocation tracking, monthly and quarterly reporting, issue resolution, leadership insights, and continuous process improvement across Jira, Airtable, Allstacks, Apptio, and related data sources. 

  
Core Competencies:

• Organization and Planning: Demonstrated ability to manage recurring data collection cycles, tailor reporting to stakeholder needs, and translate data-driven analysis into actionable business insights 

• Process Management: Proven ability to design, document, and execute repeatable processes that improve consistency, accountability, and operational effectiveness 

• Labor Reporting: Strong ownership of end-to-end labor reporting processes, including data intake, validation, allocation accuracy, variance review, stakeholder follow-up, and recurring leadership reporting 

• Governance and Controls: Ability to establish and maintain effective controls for IDS, labor allocation, capitalization, and software governance while supporting audit and compliance requirements 

• Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly to cross-functional and leadership audiences 

Key Responsabilities

• Lead IDS (Internally Developed Software) SOX business process controls for RTE certification, ensuring compliance with SOX, GAAP, and ASC standards while coordinating audit deliverables and mitigating control risks across Finance, Accounting, Audit, Technology, Product, and HHS teams 

• Validate monthly and quarterly IDS and labor allocations to ensure submissions are complete, accurate, aligned to established guidelines, and delivered timely to Finance and Accounting stakeholders 

• Own the end-to-end labor reporting process, including resource intake, cost center coding, allocation validation, capitalization support, variance analysis, stakeholder follow-up, reporting distribution, and process documentation 

• Manage Airtable operations, including automation development, user permissions, field and base updates, vendor coordination, and contract and usage oversight 

• Develop and automate reports and dashboards in Power BI to track delivery metrics, identify trends, and recommend data-driven actions 

• Monitor and report on labor trends, allocation risks, reporting gaps, and process health, providing actionable insights to Technology and Finance leaders 

• Manage budget tracking and resource alignment against approved spend, while providing regular and transparent financial reporting to stakeholders 

• Lead requirements gathering and process alignment activities to ensure operational practices remain consistent with current business strategies and governance expectations 

Required Qualifications

• Minimum of 8 years of experience in IT, Finance, Technology Business Management, or related business operations roles

• Excellent organizational, planning, and prioritization skills

• Excellent written and verbal communication skills

• Experience partnering with Finance teams on labor allocation, reporting, reconciliation, or capitalization processes; advanced Excel and Airtable experience preferred

• Experience developing leadership reporting materials and presenting insights through PowerPoint and Power BI

• Strong English written and verbal communication skills

Preferred Qualifications

• Experience creating management reporting decks for operational, financial, or technology leadership audiences

• Experience with data visualization tools, including Power BI

• Experience with Jira or similar work management platforms

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.