- Salary
- $11k – $15k/mo
- Location
- Central, Hong Kong Island
- Type
- Full-time
- Department
- Administration
- Source
- BetterTeam
Description
Responsibilities:
- Provide exceptional customer service experience to all members, non-members, and users of the facility.
- Enrolling new members and assisting current members with their queries.
- Greeting members and users of the gym as they come through reception.
- Checking in members and verifying memberships.
- Registering prospective members and guiding them to the correct person.
- Providing information on classes and availability.
- Ensuring the safety and security of visitors, members, and staff at all times and taking a responsible attitude towards maintaining the premises and facilities.
- Serving customers, taking money for activities, and accurately accounting for transactions at the end of each shift.
- Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities.
- Handling telephone enquiries, recording messages from incoming calls, and transferring calls.
- Maintaining a clean and tidy environment, both behind and in front of the counter.
- Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to and resolved by, the relevant department.
- Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.
- Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the studio manager.
Additional Duties:
- Supportive of the aims and purposes of the studio manager/owner.
- Ability to attend work during mornings, evenings, and weekends.
- Committed to ensuring the safety of members and guests at all times.
- Uphold safe and efficient workplace policies and practices.
- Undertake supervision and training.
- Maintain records, and compile monitoring data as requested.
Qualifications:
- Friendly and approachable with an outgoing personality.
- Cooperative, optimistic.
- Excellent customer service skills.
- Basic numeracy skills.
- Ability to enjoy working with a diverse range of people.
- Able to project self-confidence in own abilities.
- Able to prioritise work, handle pressure and make confident day-to-day decisions.
- Ability to maintain a professional appearance and behaviour.
- Ability to communicate effectively in person, in writing, and over the telephone.
- Willingness and ability to occasionally work outside regular office hours.
- Willingness to work flexibly in response to changing organisational requirements.
Skills
Customer Service