- Location
- PHL-RE Shared Services-Manila, Philippines
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Source
- Workday
Description
This position provides technical end-user desktop computer support under supervision. Responsibilities include installing, configuring, and troubleshooting desktop systems, workstations, and network issues under supervision.
Key Responsibilities:
Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
Provide support and technical setup at some trade shows which includes periodic travel.
Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
All other duties as assigned.
Technical Skills Required:
Hardware/software installation and troubleshooting.
Basic understanding of software monitoring tools.
Knowledge of backup procedures.
Strong problem-solving and organizational skills.
Qualifications:
Bachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems).
Strong aptitude for technology and problem-solving.
Passion to grow within a technical role.
Excellent communication and interpersonal skills.
Willingness to work in a shifting schedule.
Flexibility to work during weekends and holidays.
Adaptability and eagerness to learn in a fast-paced environment.
Willingness to take calls and chat support.
Mandatory twice a week onsite work.
Demonstrated ability to work collaboratively and think critically.
Basic knowledge of computer systems, networks, or tech support principles.
Experience with tools such as Microsoft Windows, Office 365, or basic IT troubleshooting.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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