Sales Admin & Ops Coordinator

Overview

The Claims Coordinator is responsible for managing deduction and invoice claims within SAP TPM, supporting promotional claim approvals, and ensuring strong financial controls across trade promotions. This role partners closely with Sales, Sales Finance, Trade Promotion Analysts, and cross-functional teams to ensure accurate claim processing, compliance with trade agreements, and timely resolution of exceptions. The position also plays a key role in improving efficiency through reporting automation and advanced analytics.

Responsibilities

• Claims Processing & Trade Support
• Manage deduction and invoice claim processing end-to-end within SAP TPM
• Assist with promotional event enrollments and claim approvals
• Validate claims against approved trade agreements, promotional events, and pricing terms
• Ensure customer contract legends are current and accurate to support Trade Promotion AnalystsControls, Compliance & Exception Management
• Maintain a strong control environment with accurate trade accruals, contract approvals, and verification processes
• Manage claim exceptions through effective verbal and written communication with Sales and Sales Finance teams
• Investigate claim discrepancies, identify root causes, and support timely resolution
• Ensure compliance with internal controls, trade policies, and audit requirements
• Systems, Reporting & Automation
• Maintain audit-ready claim documentation, trackers, and system records
• Prepare claims analysis, aging reports, and exception dashboards
• Drive efficiency, accuracy, and scalability of claims and trade analytics through automation solutions
• Cross-Functional Collaboration
• Act as a liaison between Trade Promotion Analysts, Sales, Finance, and Customer Team
• Support continuous alignment between promotional execution, pricing, and claims processing
• Respond effectively to information requests and support business decision-making

Qualifications

• Bachelor’s degree in Commerce, M.Com, BBA, Master Business Administration, Finance, or a related field
• Additional certifications (Tally, CA-Inter, CFA Level 1, Excel certification)
• Experience1–4 years of financial operations, claims, trade promotions, or accounting-related experience
• Prior FMCG industry experience preferred
• Technical & Analytical Skills
• Strong analytical skills with the ability to translate findings into actionable solutions and improved processes
• Proficient in Microsoft Excel with advanced data handling capabilities
• Ability to quickly learn SAP CRM/BW and TPM software applications
• Good to Have technical proficiency in Python, Power BI, and UiPath, with hands-on experience in Automation and process optimization
• Data analysis and dashboard development
• Scripting and workflow design
• Behavioral & Professional Competencies
• Strong communication skills to manage information gathering and exception resolution
• Results-oriented mindset with the ability to meet deadlines and manage priorities
• High attention to detail with a strong quality and control focus
• Proactive, self-driven, and continuous improvement–oriented
• Ability to work effectively in a fast-paced, cross-functional environment