Senior Manager, Technology Operations - Risk Policy Governance

Position Summary...

The Senior Manager, Marketplace Risk Policy Governance, leads the governance & lifecycle management of risk policies across Walmart Marketplace. This role establishes the frameworks, standards, and operating mechanisms required to ensure policies are clear, consistent, scalable, and effectively implemented across the seller journey.The Senior Manager owns the policy governance infrastructure and partners across Risk, Product, Operations, Legal, Compliance, Marketplace, and other cross-functional teams to develop and evolve policies, assess business and seller impact, drive implementation readiness, and measure policy effectiveness.This role serves as a critical connection point between risk strategy and execution, ensuring policy decisions protect customers and Walmart while enabling a trusted, sustainable Marketplace.

What you'll do...

About the team:
The Walmart Marketplace Seller Risk team is committed to protecting the platform by managing seller-related risks and preventing unauthorized access. The team monitors seller activities to maintain a secure and trustworthy marketplace. Collaborating across functions, members lead strategic initiatives that improve operational efficiency and uphold customer and brand trust. By leveraging data insights, stakeholder engagement, and process enhancements, the team supports sustainable growth and Walmart Marketplace’s reputation as a reliable e-commerce destination. This role involves driving cross-functional projects and fostering strong partnerships to achieve key business objectives effectively.
What you'll do:

• Own the Marketplace Risk Policy Library/Portal, policy inventory, taxonomy, and end-to-end policy lifecycle, ensuring clear ownership and alignment to controls, SOPs, enforcement & seller experiences.
• Establish governance standards,decision rights,approval processes,review cadences, & exception management.
• Lead policy change management, including version control, impact assessment, stakeholder communication, implementation tracking, and traceability.
• Lead policy GTM and operational readiness, ensuring SOPs,training, communications, seller experience, and supporting capabilities are ready for launch.
• Conduct policy audits to identify gaps, inconsistencies, and control weaknesses.
• Partner cross-functionally to develop scalable policies addressing emerging risks and business needs.
• Measure policy effectiveness and recommend improvements to controls and automation.
• Drive global policy consistency while addressing market-specific requirements.

What you'll bring:

• Experience developing and governing policies, risk frameworks, compliance programs, or controls in a complex business environment.
• Strong understanding of policy lifecycle management, governance, change management, and operational implementation.
• Ability to translate complex risk and business needs into clear, scalable policies and requirements.
• Strong analytical judgment with the ability to balance risk, customer and seller experience, operational impact, and business growth.
• Proven ability to influence and drive alignment across Product, Operations, Legal, Compliance, and business teams.
• Strong executive communication and stakeholder management skills.
• Ability to create structure in ambiguity and build scalable governance mechanisms.
• Experience using data and insights to measure effectiveness and drive continuous improvement.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.