- Location
- Fairfax, VA
- Experience
- 2+ years
- Education
- Associate
- Source
- Paylocity
Description
Description
Join the Ted Britt Automotive Group Team! We are looking for an experienced and customer-focused Automotive Service Advisor to join our Quick Lane location. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is passionate about providing exceptional customer service.
Responsibilities
- Assist customers with their vehicle service needs from check-in to delivery.
- Provide accurate cost estimates and repair recommendations.
- Coordinate repairs with technicians and communicate updates to customers.
- Review completed work and ensure customer satisfaction.
- Promote additional maintenance services and maintain profitability goals.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
- Strong knowledge of vehicle systems, maintenance, and repair processes.
- Proficiency in dealership management systems (Reynolds preferred).
- Excellent communication, organizational, and multitasking skills.
- Ability to build trust and rapport with customers and technicians.
- Proficient in Microsoft Office and general computer applications.
- Valid driver’s license with a clean driving record.
- Professional appearance and positive attitude.
Compensation & Benefits
- Competitive base pay plus commission opportunities
- Medical, Dental, and Vision Insurance
- LegalShield Coverage
- Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
- 401(k) with Employer Match
- Paid Sick Leave, Vacation, and Holidays
- Ongoing training and professional development
- Employee discounts on vehicles, parts, and services
#ID26 #Ford
Skills
Customer Service
