Head of Technology Reliability

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role
Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.

Key Responsibilities

• Enterprise Service Operations Ownership
• Incident Management Leadership
• Release & Change Management Governance  
• Service Desk & 1st-Level Support Oversight  
• In charge of Monitoring & Service Availability
• Lead Disaster Recovery & Business Continuity
• Service Performance & Reporting 
• Service Transition Governance from Build to Run
• Align Service Operations with Enterprise Risk Management  
• Mentor and develop a high performance team

 

Who We’re Looking For

Qualifications

• Master’s degree in ICT or relevant degree
• Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
• 10 - 12 years’ experience at a leadership level

Key Competencies

• Strategic and design Thinking
• Stakeholder Engagement & collaboration, Vendor & Partner Management
• Customer-Centric Mindset
• Change Management, Project & Product Management
• Technology Fluency & Data literacy
• Team Leadership & Talent Development
• Business Process Re-engineering
• Cybersecurity & compliance awareness
• Communication & Presentation
• Problem Solving & Adaptability
• Financial Acumen & Business Case Development

Why Join Us?

Joining CIC Insurance Group as Head of Technology & Reliability offers a unique opportunity to lead the operational backbone of a rapidly evolving, digitally driven financial services organization. In this role, you will shape enterprise service management, strengthen system resilience, and drive high service availability across critical platforms that support millions of customers and business operations across the region. Working closely with executive leadership, you will influence technology reliability strategy, embed best-practice incident and change management frameworks, and build high-performing teams that ensure seamless service delivery. This position provides a strategic platform to champion operational excellence, accelerate digital transformation, and make a lasting impact on the Group’s technology landscape.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 14th April, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30^th May, 2026 consider your application unsuccessful.

CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.