Property Management Business Solutions Lead

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Property Management Business Solutions Lead plays a crucial role, driving innovation and process improvement within the Property Management team. This position is instrumental in identifying, developing, and implementing strategic solutions that enhance operational efficiency and customer engagement across the shopping centre portfolio. The PM Business Solutions Lead drives the development of business solutions that steer operational excellence, while fostering a collaborative culture of continuous improvement and strategic problem-solving across the organisation.

Please note this role is a parental leave contract until October 2027.

Key Accountabilities
Strategic Leadership    

• Lead the development and execution of business improvement strategies aligned with Vicinity's long-term vision

• Cultivate a culture of creativity and business improvement through structured ideation processes

• Drive the identification and implementation of solutions for core asset challenges.

Project & Solutions Delivery    

• Oversee end-to-end management of business solution projects from conception to implementation

• Ensure projects are delivered on time, within budget, and meet defined success criteria

• Optimise resource allocation and budget management for maximum ROI

• Lead change management initiatives to ensure successful solution adoption

Stakeholder Engagement & Collaboration    

• Foster strong relationships across National Asset Management Teams and Operations

• Lead cross-functional collaboration to ensure successful solution integration

• Facilitate knowledge sharing and best practice adoption across the organisation

• Guide teams through transformative changes and continuous improvement initiatives

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)    

• Bachelor's degree in Business, Management, Engineering, Technology, or related field.

• Proven track record in project management and solution delivery.

• Demonstrated experience in leading business improvement initiatives.

• Strong background in stakeholder management and change leadership.

CRITICAL KNOWLEDGE (what you need to know)    

• Comprehensive understanding of shopping centre management and operations.

• Deep knowledge of business improvement methodologies and frameworks.

• Proficiency in design thinking and lean startup principles.

• Strong business acumen and market analysis capabilities.

CAPABILITIES (what you can do)

• Ability to lead and influence cross-functional teams.

• Strategic mindset with strong problem-solving abilities.

• Excellence in stakeholder management and communication.

• Proven ability to drive change and adoption.

• Strong project management capabilities.

• Data-driven decision-making abilities.

• Strong risk assessment and management expertise.

• Proficiency in relevant business technologies.

PERSONAL ATTRIBUTES (who you are)    
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: 

Respect: 

• We listen to and acknowledge each other's views 

• We have difficult conversations with care 

Integrity: 

• We back our words with the right actions

• We do the right thing, no matter the situation 

Customer Focus: 

• We nurture a genuine connection with our customers 

• We consider customer needs when making decisions 

Collaboration: 

• We invite the right people to the table 

• We balance consensus with decisive actions 

Excellence: 

• We always strive to improve

• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options

• Birthday leave & purchased additional leave

• $1,000 worth of VCX securities rewarded for eligible team members

• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.