Associate, Sales Operations

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Key Responsibilities

1. Salesforce Administration & Configuration

• Own day-to-day administration of the commercial Salesforce org: user provisioning and deactivation, profiles, permission sets, roles, sharing rules, and license management.

• Configure the declarative layer — objects, fields, record types, page layouts, list views, validation rules, approval processes, and Flow automation — and retire what is no longer used.

• Build and maintain reports and dashboards for field sales, sales leadership, and supporting functions, and keep the underlying report types fit for purpose.

• Manage bulk data operations using Data Loader or equivalent tooling, with a documented backup and rollback step on every load.

• Administer installed packages, integrated applications, and connected systems, and manage seasonal Salesforce releases including impact assessment and regression checks.

• Maintain sandbox strategy and deployment hygiene, moving changes through environments with change sets or the equivalent rather than configuring in production.
   

2. Data Integrity, Territory Alignment & Governance

• Maintain data cleanliness and consistency across accounts, contacts, and hierarchy — deduplication, ownership, field-level standards — and drive remediation when data drifts.

• Execute territory and account alignment changes in Salesforce as the field org, territories, and portfolio change, and reconcile the result against the system of record.

• Develop and maintain the SOPs, naming conventions, and data-governance standards that keep the org from accumulating configuration debt.

• Manage access and security in line with policy, coordinating with IT and the platform team on identity, permissions, and audit requirements.
   

3. Requirements, Delivery & Release Management

• Partner with stakeholders across Sales Operations, Customer Support, Pharma Sequencing, and Commercial Strategy to define requirements, separating the underlying problem from the requested feature.

• Determine whether a request is best solved by configuration, process change, or engineering build — and solve it yourself when it is configuration.

• Translate the remainder into clear, testable user stories and acceptance criteria for the Salesforce engineering team, and act as the primary business point of contact through the build.

• Maintain the intake and backlog for commercial Salesforce work so requests are visible, prioritized, and traceable from ask to release.

• Run User Acceptance Testing end to end: build test scripts, coordinate testers, track defects, and hold the release gate until the solution meets business needs.

• Coordinate release readiness — field communications, cutover steps, and rollback plans — so launches do not surprise the field.
   

4. Enablement, Support & Continuous Improvement

• Serve as first-line support for Salesforce issues from the field and commercial functions, triaging defects from process gaps and resolving or routing each accordingly.

• Develop and deliver training that gets Salesforce users productive on new functionality, tailored to how each team actually works.

• Create and maintain job aids, release notes, and reference documentation users can self-serve from.

• Identify manual and low-value steps in commercial processes and eliminate them through automation or configuration.

• Report on org health, adoption, and request throughput so leadership can see where the systems roadmap is delivering.

• Act as a trusted advisor to commercial stakeholders on what the platform can and cannot do, and set expectations honestly.
   

Qualifications

• BA/BS in Business, Analytics, Information Systems, Finance, Economics, or a related field.

• 4+ years of hands-on Salesforce administration experience, or equivalent experience as a Business Analyst on commercial systems with substantial admin responsibility. Life-science, diagnostics, or healthcare experience preferred.

• Salesforce Administrator certification (ADM-201) required or in progress; Advanced Administrator or Platform App Builder a plus.

• Demonstrated proficiency with declarative configuration: Flow, validation rules, record types, page layouts, permission sets, profiles, and sharing models.

• Experience with Salesforce reports and dashboards, custom report types, and bulk data tools such as Data Loader.

• Working knowledge of sandbox management and deployment practices, including change sets or a comparable release process.

• Experience gathering requirements, writing user stories, and collaborating with technical or offshore engineering teams.

• Familiarity with Salesforce territory management, account hierarchy, and sales alignment concepts; exposure to adjacent platforms such as ServiceNow, Okta, Looker, or Tableau is a plus.

• Strong attention to detail and commitment to accuracy, with the judgment to catch a data or configuration problem before a user does.

• Excellent communication skills, with the ability to interface credibly between technical and non-technical audiences.

• Highly organized and systematic, able to manage multiple concurrent requests and prioritize effectively in a fast-paced environment.

$65,000 - $90,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.