Shop Foreman

Description

San Rafael, CA | Mercedes-Benz | Luxury European brand | Hospitality | Fixed ops | Master technician | Shop leadership | Diagnostic | Marin County | Bay Area | Veterans encouraged to apply | $144,000 - $240,000/yr

IS THIS YOU?

• You're a senior-level technician with the diagnostic depth, platform knowledge, and professional presence to lead a shop -- you earn the respect of the technicians around you because of what you know and how you carry yourself

• You have Mercedes-Benz or luxury European brand experience and you're comfortable with XENTRY/DAS diagnostics, OEM repair procedures, and the technical complexity that comes with a high-end vehicle lineup

• You're ready to step into a shop leadership role at an award-winning Marin County Mercedes-Benz store where your technical authority and your ability to develop technicians directly shapes the quality of work that goes out the door

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Marin is an award-winning luxury dealership in San Rafael serving one of the most affluent and brand-loyal guest bases in the Bay Area. The shop behind this store's service reputation is built on the quality and consistency of its technical team -- and the Shop Foreman is the person who sets that standard. This is a leadership role for a technician who has mastered the craft and is ready to multiply their impact by developing the team around them.

WHAT YOU'LL DO

• Oversee daily shop operations -- managing technician workflow, repair order dispatch, bay assignments, and throughput to keep the service department running efficiently and on schedule

• Serve as the technical authority in the shop -- supporting technicians on complex diagnostic challenges, reviewing repair plans, and ensuring all work meets Mercedes-Benz OEM standards before vehicles are returned to guests

• Perform hands-on diagnostic and repair work as needed -- the Shop Foreman at this level is still a working technician who leads by example

• Monitor technician productivity, efficiency, and quality -- providing real-time coaching and feedback that develops skill and maintains the shop's standard

• Coordinate with service advisors on repair timelines, diagnostic findings, and technician capacity -- keeping communication clear and guest commitments intact

• Support warranty documentation accuracy -- reviewing repair orders for proper labor operations, causal parts, and OEM compliance before submission

• Assist in the recruitment, onboarding, and development of service technicians

• Maintain a safe, organized, and professionally run shop environment

WHAT WE'RE LOOKING FOR

• 5+ years of flat-rate technician experience, with demonstrated shop leadership or senior technician experience -- required

• Mercedes-Benz or luxury European brand experience strongly preferred -- XENTRY/DAS proficiency, MBZ factory certifications, and deep familiarity with the brand's repair standards are significant advantages

• Master technician certification or equivalent diagnostic and repair depth -- the Shop Foreman is the technical standard-setter for the shop

• Proven ability to develop other technicians -- you lead through coaching and technical authority, not just seniority

• Strong working knowledge of shop workflow, repair order management, and warranty documentation requirements

• Clear, professional communicator -- equally effective with technicians, service advisors, and service management

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $144,000 - $240,000/yr

• Paid Mercedes-Benz manufacturer training and certification support

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career path into service management for technicians ready to grow beyond the shop floor

• Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF MARIN

• An award-winning Mercedes-Benz store with a reputation built on technical quality and genuine hospitality -- the Shop Foreman here inherits that standard and has the opportunity to raise it

• Marin County's high-net-worth, brand-loyal guest base holds the service department to an elite standard -- the technician leader who consistently delivers that quality earns the lasting respect of the team and the trust of the guests

• Mercedes-Benz's technically demanding and rapidly evolving lineup -- including a growing portfolio of EQ electric vehicles -- makes the diagnostic and repair work here genuinely challenging and rewarding for a technician at the top of their craft

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define the standard we hold in the shop just as much as on the drive

If you're a senior Mercedes-Benz or luxury European technician with the diagnostic depth, the leadership presence, and the commitment to quality that an award-winning Marin County store demands -- we'd like to meet you.