Unit Supervisor - Emergency Department (Hiawatha ED)

External Applicants Earn up to $15,000 Sign on Bonus!

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy’s philosophy of patient centered care by providing support to patients, families, physicians and staff. Responsibilities include working as a charge nurse by guiding staff and demonstrating leadership skills as a clinical expert and successful role model within the department. Will also supervise staff by mentoring, providing feedback and completing performance evaluations.

Job Description

Job Duties

• Monitors and coordinates with Manager staffing levels, schedules and daily maintenance, employee relations, employee discipline, and performance evaluations.
• Plans, coordinates and implements staff training and quality programs.
• Creates a culture of interdisciplinary cooperation and communication by motivating staff to continuously improve performance.
• Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency.
• Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated.
• Provides and ensures high quality and safe patient care using evidence-based practice, performance management, and service excellence.
• Manages customer complaints in a timely and caring manner.
• Conducts in conjunction with manager or director, regular department meetings.
• Collaborates with others to implement key initiatives and demonstrates performance improvement within the department based on quality metrics.
• Practices cost containment efforts by efficient use of time and resources, i.e., hours, patient charges, equipment, supplies.
• Serves as positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
• Participates in the orientation and mentoring of new employees.
• Serves as liaison between staff and physicians.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Emergency Department

• Serves as a member of ED Leadership with the Director.
• Participates in the hiring process and onboarding of new staff.
• Assists with education clinical time in the department with new hires.
• Works with ED Educator for ongoing clinical improvement and education of all staff.
• Leadership call responsibilities, minimum every third weekend with weekday coverage.
• Will assist with coverage on the dailies as needed.

Knowledge, Skills and Abilities

• Effective leadership skills (i.e. coaching, decision making, conflict management, prioritization).
• Helps to foster a culture of accountability, creative and critical thinking, and staff development.
• Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
• Committed to ongoing self-development and learning.
• Excellent nursing skills with rapid critical thinking.
• Utilizes effective coordination, collaboration, and facilitative skills.
• Role models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
• Creates a welcoming environment for all healthcare team members.

Professional Experience

• Demonstrated leadership skills required.
• Minimum two years RN experience required.
• Emergency Department- Minimum of two years’ experience in an emergency department setting.

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Education

• Education sufficient to obtain required licensure.
• Bachelor's degree preferred.

Licensure, Certification, Registration

• Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required.
• Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.
• Emergency Department- ACLS & PALS required.
• Emergency Department- The department requires Trauma Nurse Core Course (TNCC) completion.
• Emergency Department- The department prefers Neonatal resuscitation program (NRP).

Physical Requirements

Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.