- Location
- United Kingdom London
- Type
- Full-time
- Source
- Workday
Description
#Talent
Purpose:
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive.
We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That’s Who We Are: Come and OWN IT.
The Role:
This role supports the Planning Manager in coordinating around 50,000 service calls and 12,000 installations annually, focusing on efficiency and technician productivity. It involves managing over 100 internal engineers, coordinating with third-party teams, and ensuring work meets agreed service levels (SLAs). You'll work closely with other departments and external stakeholders to optimize scheduling, solve logistical challenges, and deliver a high-quality, reactive customer service. Strong communication, planning, and data interpretation skills are essential, along with the ability to thrive in a fast-paced environment.
Duties & Responsibilities:
Job & Service Management: Oversee daily planning and coordination of ~50,000 reactive calls and 12,000 installations annually across all On Trade customers, including 2.5m hl of draught beer volume.
Scheduling & Resource Optimisation: Use diagnostic tools and scheduling systems to plan engineer routes, ensure efficient resource use, and meet SLAs for reactive and planned work (PPMs).
Stakeholder Engagement: Collaborate with internal teams (Sales, Sales Intelligence) and key customers (e.g., JDW, Greene King, Whitbread) to ensure timely project delivery.
Performance & Risk Management: Identify risks to KPIs and SLAs, taking action to mitigate them; manage WIP and ensure accurate task closure in systems.
Team Collaboration: Work closely with the Planning Manager to improve team productivity and attend regular planning reviews.
Continuous Improvement: Identify operational improvement opportunities using PDCA methodology; contribute to process development and service level enhancements.
Who we’re looking for:
Educated to A Level standard or equivalent
Advanced Microsoft Excel skills
Co-ordination and Planning skills – excellent organisational/communication skills and ability to prioritise workload.
Strong verbal reasoning and strategic thinking abilities
Highly self-motivated, accurate, and deadline-driven
Committed to personal development and continuous improvement
Delivers excellent customer service and meets expectations
Builds strong relationships; collaborative and team-oriented
Calm under pressure, assertive, and professional in approach
Benefits & Perks:
Benefits for you and your family to help your physical and mental health
Competitive parental leave and pension double contributions
25 days holidays per year
Employee benefits to help your physical and mental health and overall well-being (travel insurance, gym memberships, discounted services, dental, etc.)
A beer allowance to enjoy our brands
2 volunteer days a year to support your local community
Global Bonus
WPA Private Medical Care
26 weeks paid leave for primary caregiver
Why build your career with us
We recruit for mindset, ambition, cultural fit, and growth opportunities.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.
#LI-BudweiserUK&I
