Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented and highly organized Backend Support Specialist to join our Termination US team.

In this role, you will be responsible for the efficient and accurate preparation of quotes and invoices, primarily using Microsoft Excel and Google Sheets to maintain financial documentation speed and accuracy. You will join a dedicated team focused on managing the North America closure and termination process for both Closures and Domestic specialty teams, ensuring a seamless transition for our customers.

What You’ll Do

In this role, you will:

• Responsibility 1: Generate and issue precise termination quotes and invoices by verifying billing details—including pricing, quantities, and tax information—against source documents like signed cost summaries and settlement agreements.

• Responsibility 2: Collaborate closely with the North America Closures team and Local Markets to verify requirements, track quote status, and respond to internal inquiries to ensure all documentation is competitive and error-free.

• Responsibility 3: Ensure compliance with organizational standards by managing the timely activation and deactivation of billing indicators in systems such as SKP, BillTrust, and Salesforce to prevent erroneous charges.

What You’ll Bring

The ideal candidate will have:

• Experience: Proven data analytical experience with a focus on speed and accuracy, specifically in areas like account closure, new account setup, or order management.

• Technical Knowledge: Proficiency in Microsoft Excel and Google Sheets, including the ability to use complex formulas such as VLOOKUP, IF statements, and SUM for data management.

• Proven Ability: Strong problem-solving skills and the ability to multitask against strict deadlines with 100% accuracy while maintaining a customer-focused approach.

• Communication Skills: Excellent verbal and written communication skills combined with sound reading comprehension and active listening abilities.

Category: Customer Support