Customer Quality Engineer

Job Posting Title

Customer Quality Engineer

Job Description Summary

GKN Automotive is the global leader in drive systems. A global automotive technology company that pioneered electric drive systems and is now driving the future of transportation. With a 260 year heritage, we are a trusted partner for most of the world’s automotive companies, specializing in developing, building and supplying market-leading driveline systems and advanced ePowertrain technologies.

Job Description:

It is a truly exciting time to join us here at GKN Automotive in Hungary. We built a brand new manufacturing facility on the outskirts of Miskolc in 2023, which includes assembly and office accommodation. Our Miskolc facility is a key regional facility for the driveline technologies that GKN Automotive supply to our global customer base. We employ hundreds of colleagues from the local community and will continue to develop the site over time. 

We are seeking a Quality Engineer to join our team.

• Be the conscious voice of the customer within the organisation, acting as the customer representative on all related activities. 
• ​Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. 
• ​Collaborate with global and regional commercial, engineering, and quality functions to ensure a consistent interface with the customer. 
• ​Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. 
• ​Support customer visits and audits. 
• ​Monitor and communicate current customer performance data, and ensure alignment with internal GKN Driveline reporting. 
• ​Notify the customer of process change requests (PCRs) and deviations, according to customer requirements. 
• ​Acknowledge, clarify, and confirm customer quality concerns and introduce containment as necessary. Escalate these concerns internally to appropriate management. 
• ​Work with all functions of the organisation, customers, and suppliers to identify the root cause of product non-conformities and performance issues at all stages of the product life cycle. 
• ​Facilitate effective and timely feedback to the customer on concerns, improvement actions, and horizontal deployment. 
• ​Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. 
• ​Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs).​ Functions as part of the Plant Leadership Team

Required Skills and Education

Requirements:

• University Degree in a technical field or equivalent​​
• Minimum 1 year experience in production 
• ​Formal problem solving skills (5WHYs, 8D, fishbone, PPS, etc) 
• ​Experience with core quality tools, including PPAP, DFMEA/PFMEA, PCR and SPC​
• Effective communication skills verbal and in writing
• Manage customer and supplier relationships
• Negotiating level English verbal and in writing 
• Communication-level German verbal and in writing 
• Ability to negotiate 
• Analytical mindset

This is an excellent opportunity to work at the forefront of technology and innovation across the fast-paced Automotive market in a new and important strategic location. We offer a market competitive compensation and benefits package including: a competitive salary, bonus scheme, transportation allowances, cafeteria benefit and ongoing support for career progression and development. 

Our people are at the heart of our success. If these projects excite you and you like the chance to play a part in shaping the future of the automotive industry, that will benefit the environment and society as a whole, come and help us to accelerate the future, together. 

About Dauch:

Dauch Corporation is a premier Driveline and Metal Forming supplier serving the global automotive industry with a powertrain-agnostic product portfolio that supports electric, hybrid, and internal combustion vehicles. The company is headquartered in Detroit, MI, with operations that span 24 countries and more than 175 locations. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward. Visit www.dauch.com to learn more.