- Salary
- $120k – $130k/yr
- Location
- United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Senior
- Source
- Lever
Description
better the technical interview process for all.
The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role owning a portfolio of ~40–50 mid-market accounts. This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution. Senior CSMs act as trusted advisors who bridge customer goals with product value and long-term success. The CSM is expected to combine strong commercial and customer judgment with high AI fluency, using AI to increase their leverage while maintaining ownership of the quality and judgment behind their work.
This role reports to our Head of Customer Success.
This role is located in the United States and works CST/ EST hours.