Dispatch Officer

POSITION SUMMARY

 Husco provides individuals with the opportunity to pursue a career within a fast-paced, industry-leading and entrepreneurial organization.  A successful Dispatch Officer is responsible for coordinating customer order fulfillment activities to ensure on-time shipments and accurate invoicing. This position serves as a key link between Sales, Planning, Production, Logistics, and Customers to ensure customer delivery requirements are met while maintaining shipment visibility and invoicing accuracy.

The Dispatch Officer is the primary interface between customers and Husco Operations, requiring strong interpersonal and leadership skills, the ability to communicate effectively and resolve conflicts.  A personal commitment to customer service and customer satisfaction is critical to success.

Husco is committed to building an environment for employees to be able to:

• have the flexibility of their own work and put a personal ‘stamp’ on their output
• continuously expand and develop their professional skills and knowledge
• create a product for our customers that serves a greater purpose to communities around the world

 PERFORMANCE OBJECTIVES 

• Coordinate and monitor customer orders through shipment and invoicing.
• Ensure on-time dispatch of customer orders in accordance with customer schedules and delivery commitments.
• Work closely with Planning, Production, Quality, and Logistics teams to prioritize and expedite shipments when required. Communicate potential delivery risks to Sales.
• Generate and verify customer invoices, packing lists, and other shipping documentation.
• Coordinate domestic and export shipment documentation and ensure compliance with customer requirements.
• Maintain shipment trackers and provide regular updates on delivery performance.
• Coordinate with freight forwarders, carriers, and logistics providers to ensure timely pickup and delivery.
• Review customer schedules, forecasts, and demand requirements to support shipment planning.
• Resolve shipment, invoicing, and delivery-related issues in a timely manner.
• Ensure ERP transactions related to shipments and invoicing are completed accurately and on time.
• Participate in customer meetings regarding delivery performance and logistics issues as required.
• Monitor customer delivery performance and manage reporting
• Strong Team Player and Contributor. Be able to work well with colleagues and produce results within a fast-paced and high-pressure atmosphere. Combines strong attention to detail with an orientation towards results and execution. 

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in business, Commerce, Supply Chain, Logistics, or a related field.
• 3-5 years of experience in customer service, sales operations, dispatch coordination, or logistics within a manufacturing environment.
• Knowledge of domestic and export shipment processes and invoicing is mandatory.
• Experience using ERP systems such as IFS, SAP, Oracle, or similar.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent communication and coordination skills.
• Ability to manage multiple priorities in a fast-paced customer-focused environment.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Who We Are:

Imagine a place where your career can soar, where innovation meets excellence, and where your contributions truly matter. Welcome to Husco.

Here, you’ll find the freedom to shape your work and leave a lasting impact. We believe in empowering you to grow personally and professionally, continuously enhancing your skills and knowledge.

Your role at Husco goes beyond the ordinary – you’ll be at the forefront of supporting teams that develop innovative hydraulic and electro-mechanical systems that enhance efficiency and performance. These products make a real difference globally, building the communities we live in, growing the food that feeds us, and enhancing transportation around the world.

Join our vibrant, industry-leading team and experience a culture that values your creativity, dedication, and drive. Together, we’re not just achieving goals; we’re setting new standards and making a positive impact every day.

 HUSCO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.